Customer Relationship – Japanese

Kyndryl

. Provide analysis, documentation, and diagrams for project hand-offs .

Posted 9/15/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT systems analysis, project management, and client communication, with a strong focus on Japanese language proficiency and problem-solving capabilities. Proven ability to manage technical risks and deliver solutions in a multicultural environment.

Highest-signal resume keywords

Japanese Language Proficiency (JLPT N2 or Above)IT Systems AnalysisClient Communication and NegotiationsSCRUM or Project Management ExperienceProblem-Solving and Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Systems ProficiencyNetwork TroubleshootingSoftware IntegrationCloud TechnologiesDatabase ManagementAutomationTechnical DocumentationRisk AssessmentProject Lifecycle ManagementTechnical Issue Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility to Explain Technical InformationCollaborationIndependence

Tools & Technologies

ServiceNowJira

Certifications & Qualifications

Japanese Language Proficiency (JLPT N2 or Above)

Industry Keywords

Mainframe DomainMulticultural Team ExperienceCustomer Success

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Provide analysis, documentation, and diagrams for project hand-offs
Analyze problems and technical issues and offer solutions
Test, modify, automate, and integrate systems
Plan IT infrastructure and operational execution strategically over the long term
Assess feasibility and identify technical and timeline risks early
Manage client expectations and internal challenges
Work throughout the lifespan of project-based engagements
Collaborate closely with Architects, Technicians, and Project Managers
Handle client communication and negotiations
Perform Japanese translation and interpretation
Support customer success and deliver timely solutions

Requirements

What you’ll need

At least 6 years of experience in a similar role, preferably in an IT or technical setting
Fluent in Japanese (JLPT N2 or above) and English, written and verbal
Proficiency in IT systems, including networks, hardware, software, and troubleshooting
Experience handling client communication and negotiations
Excellent Japanese translation and interpretation skills
Hands-on experience with SCRUM or Project Management
Excellent problem-solving and analytical skills
Experience with IT service management tools, such as ServiceNow and Jira
Certifications in Japanese language proficiency JLPT N2 or above preferred
Experience working with Japanese clients or in a multicultural team preferred
Knowledge of the Mainframe domain preferred
Ability to work independently and manage multiple tasks and deadlines
Cloud technologies, databases, or programming languages experience is a plus
Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

Benefits

Comp & perks

Flexible, supportive environment
Well-being support through Be Well programs for financial, mental, physical, and social health
Certification and qualification opportunities on the job
Personalized development goals and continuous feedback
Access to cutting-edge learning opportunities, including Microsoft, Google, and Amazon certifications
Coaching and hands-on experiences
Buddy support for growth
Hybrid-friendly culture