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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT systems analysis, client communication, and project management, with a strong focus on delivering infrastructure solutions and managing technical issues. Proficient in Japanese translation and interpretation, ensuring effective collaboration in multicultural environments.
Highest-signal resume keywords
IT Systems ProficiencyJapanese Language Proficiency (JLPT N2 or Above)Client Communication and NegotiationSCRUM or Project Management ExperienceProblem-Solving and Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Systems AnalysisTroubleshootingCloud TechnologiesDatabasesProgramming LanguagesAutomationIntegrationDocumentationDiagrammingRisk Assessment
Soft Skills
Customer-Focused ApproachGrowth MindsetCollaborative Working StyleIndependent Task ManagementExcellent Communication
Tools & Technologies
ServiceNowJira
Certifications & Qualifications
Japanese Language Proficiency (JLPT N2 or Above)
Industry Keywords
IT InfrastructureTechnical IssuesClient EngagementMulticultural Team ExperienceMainframe Domain Knowledge
Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Analyze problems and technical issues and offer timely solutions
- Test, modify, automate, and integrate systems
- Provide analysis and document and diagram work for hand-off
- Contribute to long-range strategic planning of IT infrastructure and operational execution
- Offer solutions early in projects and assess feasibility
- Identify technical and timeline risks upfront
- Manage client expectations and internal challenges
- Participate throughout the lifespan of project-based engagements
- Work closely with Architects, Technicians, and Project Managers
- Handle client communication and negotiations
- Provide Japanese translation and interpretation
- Support customer success and deliver infrastructure solutions
Requirements
What you’ll need- At least 6 years of experience in a similar role, preferably in an IT or technical setting
- Fluent in Japanese (JLPT N2 or above) and English, written and verbal
- Proficiency in IT systems, including networks, hardware, software, and troubleshooting
- Experience handling client communication and negotiations
- Excellent Japanese translation and interpretation skills
- Hands-on experience in SCRUM or Project Management
- Excellent problem-solving and analytical skills
- Experience with IT service management tools, such as ServiceNow and Jira
- Certifications in Japanese language proficiency JLPT N2 or above (preferred)
- Experience working with Japanese clients or in a multicultural team (preferred)
- Knowledge of the mainframe domain (preferred)
- Ability to work independently and manage multiple tasks and deadlines
- Cloud technologies, databases, or programming languages experience is a plus
- Growth mindset and commitment to personal and professional development
- Customer-focused approach
- Inclusive and collaborative working style
Benefits
Comp & perks- Opportunities to gain certifications and qualifications on the job
- Flexible, supportive environment
- Well-being support through Be Well programs covering financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Access to learning opportunities and certifications with Microsoft, Google, and Amazon
- Coaching and hands-on development experiences
- Buddy support for growth
- Hybrid-friendly culture