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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft 365, particularly Excel, while providing exceptional customer support and technical assistance. Possesses strong problem-solving skills and a customer-focused mindset, with proficiency in both German and English at a B2 level.
Highest-signal resume keywords
Microsoft 365 ExpertiseB2 Level German LanguageB2 Level English LanguageTroubleshooting SkillsCustomer Support Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365ExcelWindows 10Windows 11TroubleshootingHelp Desk Support
Soft Skills
Active ListeningFlexibilityCustomer-Focused MindsetGrowth MindsetCollaborative Approach
Tools & Technologies
MS TeamsEmailChat
Industry Keywords
Technical SupportCustomer ServiceEscalation Management
About the role
Key responsibilities & impact- Help customers solve problems as the face and voice of Kyndryl
- Provide technical support and customer service
- Learn and contribute on production with a client during the first month
- Provide interactive solutions through chat, email, and MS Teams
- Deliver concierge-level customer care
- Work with back-office teams to handle escalations
- Collaborate with senior co-workers and learn from their expertise
- Build experience across varied customer problems and job roles
- Develop expertise in Microsoft 365, especially Excel
- Train on a variety of platforms and pursue relevant certifications
- Explore and progress into escalation, senior, or technical roles
Requirements
What you’ll need- B2 level of German and English language
- Knowledge of Windows 10/11 operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
- Interest in technology; prior tech experience is not required
- Customer-focused mindset
- Growth mindset and commitment to personal and professional development
- Inclusive and collaborative approach to working with others
Benefits
Comp & perks- Partially remote work arrangement
- Flexible, supportive environment
- Well-being support through Be Well programs covering financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Mentorship opportunities
- Opportunities for further education and certifications
- Career development and progression opportunities