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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Disaster Recovery and Cybersecurity Services, with a strong focus on operational readiness, governance, and continuous improvement. Proven ability to manage large-scale infrastructure delivery, customer relationships, and financial performance in complex enterprise environments.
Highest-signal resume keywords
Disaster Recovery PlanningCybersecurity OperationsProgram ManagementITIL Service ManagementFinancial Performance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ProtectionBackup & RecoveryInfrastructure TechnologiesRisk ManagementOperational TransformationAutomationService-Level ManagementContinuous ImprovementGovernanceTesting and Exercises
Soft Skills
LeadershipCommunicationNegotiationStakeholder ManagementMentoring
Tools & Technologies
Storage PlatformsBackup SolutionsCyber Recovery ToolsInfrastructure Management ToolsService Delivery Platforms
Certifications & Qualifications
PMPITILDisaster Recovery CertificationBusiness Continuity CertificationCybersecurity Certification
Industry Keywords
Healthcare EnvironmentRegulatory ComplianceEnterprise EnvironmentService Delivery CommitmentsOperational Readiness
Tech Stack
Tools & technologiesCloudCyber SecurityPMP
About the role
Key responsibilities & impact- Provide overall leadership and governance for Data Protection, Disaster Recovery, Backup & Recovery, and Cybersecurity Services
- Lead the Disaster Recovery and resiliency program, including operational readiness, DR planning, testing/exercises, recovery capabilities, remediation, and executive governance
- Oversee day-to-day service delivery and performance against contractual commitments, SLAs, security requirements, compliance obligations, and customer expectations
- Establish customer governance with executive reviews, service performance, risks, issues, priorities, and improvement plans
- Serve as the primary leadership point of contact for major incidents, escalations, service risks, and critical recovery events
- Lead cross-functional technical and delivery teams across storage, backup, recovery, infrastructure, security, resiliency, and related service areas
- Develop and manage budgets, forecasts, resource plans, utilization, and overall financial performance
- Identify operational and delivery risks and ensure mitigation, ownership, and executive visibility
- Drive continuous service improvement through problem management, process improvement, automation, standardization, and operational efficiency
- Lead strategic projects and transformation initiatives improving resilience, recoverability, cybersecurity posture, and service quality
- Partner with architecture, engineering, operations, security, and customer teams to introduce new capabilities and modernize existing services
- Identify opportunities for automation, innovation, and new service capabilities
- Develop customer executive relationships and act as a trusted advisor on resiliency, recovery, and service-delivery strategy
- Lead and mentor a geographically distributed team of technical specialists
Requirements
What you’ll need- Strong experience leading large-scale infrastructure or managed-services delivery in a complex enterprise environment
- Direct Disaster Recovery and resiliency experience, including DR planning, testing, recovery execution, governance, and continuous improvement
- Experience with Data Protection, Backup & Recovery, storage, and infrastructure technologies
- Working knowledge of cybersecurity operations, security controls, risk management, and regulatory/compliance requirements
- Demonstrated experience managing customer relationships and executive-level governance
- Strong program and project management capabilities with experience managing multiple concurrent initiatives
- Experience managing financial performance, budgets, resource planning, and service-delivery commitments
- Strong understanding of ITIL/service management disciplines, including incident, problem, change, and service-level management
- Ability to lead geographically distributed, cross-functional technical teams
- Strong communication, executive presentation, negotiation, and stakeholder-management skills
- Proven ability to operate effectively during major incidents and high-pressure recovery situations
- Experience supporting a large healthcare or highly regulated enterprise environment
- Experience with enterprise DR, cyber recovery, backup and storage platforms
- Experience driving automation, operational transformation, and continuous improvement
- Relevant certifications in areas such as PMP, ITIL, Disaster Recovery/Business Continuity, cybersecurity, cloud, or infrastructure technologies
Benefits
Comp & perks- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Employee learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft
- Company-wide volunteering and giving platform
- Professional development opportunities
- Access to state-of-the-art resources
- Employee support through Kyndryl Inclusion Networks