FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading delivery teams and managing IT services while fostering strong customer relationships. Proficient in incident, problem, and change management, with a focus on automation and innovation to drive customer success.
Highest-signal resume keywords
5+ Years Leading Delivery TeamsAIOps KnowledgeIncident ManagementSix Sigma CertificationITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementRoot Cause AnalysisService ManagementProblem ManagementQuality Assurance
Soft Skills
Empowering LeadershipCustomer Relationship ManagementTeam CollaborationInspiring Guidance
Tools & Technologies
Managed PlatformsIT ServicesAutomation Tools
Certifications & Qualifications
PMP CertificationSix Sigma CertificationITIL Certification
Industry Keywords
Kyndryl CompetenciesDelivery PartnersSREsCustomer SuccessTechnical Support
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead delivery teams and ensure high-quality, reliable information technology services within contractual frameworks
- Inspire and guide teams of experts to align IT solutions with customers' evolving business needs
- Propose and implement tailored solutions based on service knowledge and customer business understanding
- Integrate with customer account structures and foster strong customer relationships
- Collaborate with Delivery Partners, Architects, and SREs
- Provide technical and managerial support for field engineers, technicians, system administrators, subject matter experts, and product support personnel
- Oversee delivery, management, maintenance, and deployment of IT services
- Troubleshoot incidents, problems, changes, and escalations
- Support resolution of issues involving malfunctioning services, operations, software, or equipment
- Co-create, design, deploy, and maintain reliable, available, and future-proof systems and services
- Drive customer success and contribute to innovation in the IT services landscape
Requirements
What you’ll need- 5+ years of experience leading delivery teams and quality services to customers
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors
- Experience leading teams through incident, problem, and change management, as well as root cause analysis
- Ability to partner with Delivery Partners and work with SREs to generate positive customer outcomes
- Hands-on AIOps knowledge
- Automation and innovation-oriented mindset
- Well versed in direct and constant interaction with the customer
- Sympathetic and empowering delivery resource manager, fostering growth
- Bachelor's degree is preferred
- Six Sigma, PMP, and/or ITIL certifications are preferred
- May be required to show proof of vaccination when working at a client, customer, or partner location
Benefits
Comp & perks- Employee learning programs providing access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and more
- Company-wide volunteering and giving platform
- Opportunities for professional and personal growth
- Medical or religious accommodation may be available for applicable COVID-19 vaccination requirements