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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT service management and solution design, with a strong focus on customer engagement and technical solutioning. Proficient in developing tailored solutions that align with industry trends and customer needs, while effectively communicating benefits to stakeholders.
Highest-signal resume keywords
IT Service ManagementSolution DesignCustomer EngagementCloud ComputingIT Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT StrategyInfrastructure ManagementCybersecurityNetworkingEnterprise SystemsCost ModelingTechnical SolutioningProposal DevelopmentContract NegotiationArchitecture Design
Soft Skills
Excellent Presentation SkillsCustomer Relationship ManagementAnalytical Problem SolvingCollaborationCommunication
Industry Keywords
IT Organizational ModelsIT Financing ModelsHybrid InfrastructureBid SubmissionsMarket Requirements
Tech Stack
Tools & technologiesCloudCyber SecurityITSM
About the role
Key responsibilities & impact- Work closely with customers to understand business challenges, pain points, and technical requirements
- Develop domain-specific solutions for services and offerings
- Craft tailored domain solutions and cost cases for simple and complex long-term opportunities
- Support Technical Solutioning and Solutioning Managers during customer technology and business discussions
- Communicate the business and technical benefits of solutions and products to decision makers and customers
- Create innovative technical solutions aligned with industry trends and customer expectations
- Collaborate with internal stakeholders to gather documents and technical insights for bid submissions
- Define cost models and lead deals to profitability
- Participate in contract negotiations through signature
- Facilitate engagement hand-over processes
- Own, compile, and refine final solution documents
- Present solution documents professionally and concisely
- Standardize go-to-market pitches across industries
- Create differentiated propositions aligned with market requirements
Requirements
What you’ll need- 5 years of experience in IT service management, IT sourcing, or IT strategy
- Expertise with IT organizational models, IT governance, management and operating models, and IT financing models
- Proven ability to design and build technical solutions based on customer requirements
- Understanding of customer needs, analyzing complex problems, and proposing effective and scalable solutions
- In-depth understanding of IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
- Excellent customer and presentation skills
- Experience in a consulting or advisory role is beneficial
- Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
- Experience supporting sales efforts, preparing sales materials, participating in customer presentations, and contributing to proposal development
Benefits
Comp & perks- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Hands-on experience and learning opportunities
- Certification opportunities across Microsoft, Google, Amazon, Skillsoft, and other platforms
- Company-wide volunteering and giving platform
- Inclusion Networks and workplace support
- Sales commission plan in lieu of the annual discretionary bonus program, if applicable