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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Application Management Services for finance and procurement applications, ensuring service stability and adherence to SLAs. Proficient in managing ERP platforms and implementing automation and process optimization strategies.
Highest-signal resume keywords
Application Management Services LeadershipFinance And Procurement Business ProcessesIT Service Management (ITSM)ERP Platform Support (Coupa, OneStream, SAP, Oracle)ITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level Agreement ManagementIncident ManagementProblem ManagementChange ManagementRelease ManagementAutomation StrategiesProcess OptimizationContinuous ImprovementDigital Finance LeadershipFinance Transformation
Soft Skills
LeadershipCommunicationProblem-Solving
Certifications & Qualifications
ITIL Certification
Industry Keywords
Procure-to-Pay (P2P)Record-to-Report (R2R)Global Delivery ModelsMulti-Vendor Environments
Tech Stack
Tools & technologiesERPITSMOracle
About the role
Key responsibilities & impact- Lead end-to-end Application Management Services (AMS) for finance and procurement applications
- Ensure service stability, SLA adherence, governance, and delivery quality
- Oversee incidents, service requests, changes, releases, defects, and enhancements
- Drive operational excellence through automation, process optimization, and continuous improvement
- Collaborate with business, product, technical, and service management teams to manage priorities, risks, and dependencies
- Ensure effective testing, documentation, production readiness, and operational support
Requirements
What you’ll need- Significant experience leading AMS or enterprise application support teams
- Strong understanding of Finance and Procurement business processes
- Experience supporting ERP and finance platforms such as Coupa, OneStream, SAP, Oracle, or similar solutions
- Strong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management
- Proven experience managing SLAs, governance, stakeholder relationships, and service performance
- Excellent leadership, communication, and problem-solving skills
- Experience leading Digital Finance or Finance Transformation programs
- ITIL certification or equivalent service management experience
- Experience with automation, shift-left strategies, and service improvement initiatives
- Exposure to global delivery models and multi-vendor environments
- Strong understanding of Finance processes including Procure-to-Pay (P2P) and Record-to-Report (R2R)
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs covering financial, mental, physical, and social health
- Hands-on experience and learning opportunities
- Certification opportunities in major platforms, including Microsoft, Google, and Amazon
- Personalized development goals and continuous feedback
- Coaching and hands-on development experiences
- Cutting-edge learning opportunities
- Hybrid-friendly culture