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About the role
Key responsibilities & impact- Partner with customers to understand business objectives, capability gaps, and learning priorities
- Recommend learning strategies and solutions supporting technical and non-technical skills development
- Facilitate the design and deployment of learning programs aligned to customer goals
- Act as the primary link between customers and internal learning pillars to enable effective delivery
- Guide learning engagements from scoping through delivery, ensuring expectations and outcomes are clear
- Review learning metrics, reports, and feedback to assess effectiveness and inform recommendations
- Collaborate with instructional designers, developers, and subject matter experts
- Stay current on learning tools, methodologies, and external trends to inform solution design
Requirements
What you’ll need- 5+ years of experience consulting with customers on learning, talent, or workforce development initiatives
- Ability to translate business and stakeholder needs into structured learning solutions
- Experience supporting the design or delivery of blended learning programs, such as virtual, classroom, or digital formats
- Experience working with cross-functional teams to deliver learning or development solutions
- Ability to review learning metrics and reports to evaluate outcomes and recommend improvements
- Clear experience facilitating discussions with customers and subject matter experts
- Working knowledge of learning tools, platforms, or learning program delivery models
- Preferred: Experience in learning and development, organizational development, or talent-related consulting
- Preferred: Familiarity with instructional design principles or learning experience design
- Preferred: Experience supporting large or complex learning programs across multiple stakeholder groups
- Preferred: Exposure to performance support tools, job aids, or technical documentation
- Preferred: Background working in enterprise or technology-focused environments
- May be required to show proof of COVID-19 vaccination when working at a client, customer, or partner location
Benefits
Comp & perks- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Employee learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft
- Company-wide volunteering and giving platform
- Opportunity to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations