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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in CICS systems programming, including installation, upgrades, and migrations of CICS Transaction Servers. Proficient in troubleshooting, root cause analysis, and providing technical support for IBM and ISV products within the z/OS ecosystem.
Highest-signal resume keywords
CICS Systems ProgrammingCICS Transaction ServerZ/OS Ecosystem SupportRoot Cause AnalysisP2V, V2V, and P2P Migrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CICSIBM CICS Transaction ServerZ/OSUnix System Services (USS)REXXJavaVSAMAssemblerCOBOLDB2
Soft Skills
Excellent Troubleshooting SkillsCustomer Service SkillsAbility to Work IndependentlyCollaborative ApproachGrowth-Minded
Tools & Technologies
SMP/ECICS-related ISV Products
Industry Keywords
Security ComplianceTechnical SupportProject ManagementOn-Call ActivitiesClient Solutions
Tech Stack
Tools & technologiesJavaUnix
About the role
Key responsibilities & impact- Solve complex problems and identify potential future issues across platforms and services
- Manage systems data for clients and provide day-to-day solutions and security compliance
- Oversee an assignment queue and work directly with technicians
- Prioritize tickets to deliver effective client solutions
- Install, upgrade, maintain, and migrate IBM CICS Transaction Server
- Support the z/OS ecosystem and CICS-related IBM and ISV products
- Administer and modernize CICS environments, including region setup and CSD/SIT management
- Support migration projects such as P2V, V2V, and P2P
- Troubleshoot CICS abends, dumps, performance issues, and product outages
- Perform root cause analysis
- Provide direct technical support for releases, upgrades, and changes
- Recommend modernization options and identify new business opportunities
- Cultivate relationships with teams and stakeholders
- Participate in on-call activities and drive projects through completion
Requirements
What you’ll need- 9+ years of experience in CICS systems programming
- Basic knowledge of z/OS, Unix System Services (USS), SMP/E, REXX, Java, VSAM, and third-party products
- Experience with CICS Transaction Server and related ISV products
- Technical support for planning, coordination, installation, implementation, and testing of CICS and related ISV product releases, upgrades, or changes
- Ability to upgrade, install, and migrate CICS Transaction Servers
- Ability to diagnose CICS system and related product issues and perform root cause analysis
- Ability to upgrade, install, and support IBM and ISV-related products
- Proficiency in P2V, V2V, and P2P migrations
- Minimum of a bachelor’s degree in an IT-related field or equivalent work experience
- Knowledge of Assembler, COBOL, CICS, and DB2
- Ability to work independently and as part of a team
- Excellent troubleshooting and customer service skills
- Ability to participate in on-call rotation
- Ability to follow projects through to completion
- Customer-focused, growth-minded, inclusive, and collaborative approach
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs
- Financial, mental, physical, and social health programs
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Career development and progression opportunities
- Employee referral opportunity
