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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Mainframe Production Support, including JCL troubleshooting, batch processing, and job scheduling. Proficient in managing datasets and coordinating recovery actions while ensuring operational continuity across Production, QA, and Test environments.
Highest-signal resume keywords
Mainframe Production SupportJCL TroubleshootingOPC/TWS Job SchedulingNDM/Connect:Direct File TransfersITSM Incident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Batch ProcessingJob SchedulingFile TransfersVSAM ManagementGDG ManagementBIOS ManagementTIF ManagementPDX DeploymentsAbend RecoveryIPL Support
Soft Skills
Analytical SkillsCommunication SkillsCustomer-Focused MindsetCollaborative Teamwork
Industry Keywords
Production EnvironmentsQA EnvironmentsTest EnvironmentsFOOS RecoveryITSM Ticketing SystemsTSSR Work Orders
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Monitor, troubleshoot, and maintain mainframe batch processing, scheduling, file transfers, and production environments
- Analyze and resolve JCL abends, override issues, and symbolic parameter problems
- Allocate and manage BIOS, TIF, GDG, and VSAM datasets
- Identify ownership of Production and QA jobs and coordinate with development groups
- Perform FOOS recovery and batch/online recovery activities
- Coordinate batch job restarts, abend recovery, and customer escalations
- Use break-glass procedures for emergency production support access
- Monitor and manage OPC/TWS job scheduling, including hold/release actions and predecessor/successor analysis
- Support NDM/Connect:Direct operations, transfer troubleshooting, DR transfers, and client file transfers
- Perform PDX installs, promotes, backouts, and password reset support
- Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, reassignment, and closure
- Process TSSR work orders and production/QA job requests within SLA timelines
- Execute weekend IPL support and validate environment availability
- Ensure Production, QA, and Test regions remain operational after maintenance and IPL activities
- Collaborate with development, storage, client, and infrastructure teams on production issues and recoveries
Requirements
What you’ll need- 5+ years of experience in Mainframe Production Support
- Experience monitoring, troubleshooting, and maintaining batch processing, scheduling, file transfers, and production environments across Production, QA, and Test regions
- Experience with JCL troubleshooting and resolving abends
- Experience with OPC/TWS job scheduling and monitoring
- Experience with NDM/Connect:Direct file transfers
- Experience managing VSAM, GDG, BIOS, and TIF datasets
- Experience supporting PDX deployments
- Experience with ITSM ticketing systems
- Experience monitoring batch jobs and performing recovery actions
- Experience with incident and problem management
- Experience supporting IPL activities
- Strong analytical and communication skills
- Customer-focused growth mindset and inclusive collaboration
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Dynamic, hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Career path and professional development support