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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IBM z/OS production environments, including monitoring, troubleshooting, and executing operational procedures. Proficient in root cause analysis and incident management, with strong communication skills to engage with technical and business stakeholders.
Highest-signal resume keywords
IBM Z/OS Production ManagementRoot Cause AnalysisJCL, REXX, And Assembler SkillsBatch Scheduling Conflict ResolutionChange Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IBM Z/OSJCLREXXAssemblerBatch Workload MonitoringIncident ManagementIPL SupportHealth ChecksStartup/Shutdown ProceduresTroubleshooting
Soft Skills
CommunicationRelationship BuildingIndependent Work
Tools & Technologies
CA-7Control-MIBM Tivoli Workload Scheduler (TWS)
Industry Keywords
Mainframe OperationsProduction SupportITIL Best PracticesOperational ImprovementProduction Workflows
About the role
Key responsibilities & impact- Monitor and manage IBM z/OS production environments
- Perform console monitoring, respond to alerts, and execute daily operational activities
- Conduct IPL support, health checks, and system startup/shutdown procedures
- Monitor, control, and troubleshoot batch workloads within established SLAs
- Analyze and resolve JCL, scheduling, dataset, and job execution issues
- Coordinate job restarts and recovery activities
- Support CA-7, Control-M, and IBM Tivoli Workload Scheduler (TWS)
- Manage job dependencies and critical production workflows
- Investigate and resolve production incidents
- Participate in major incident management activities
- Perform root cause analysis following ITIL best practices
- Identify operational improvement opportunities and coordinate with support teams
- Recommend modernization options and identify new business opportunities
- Cultivate relationships with teams and stakeholders
Requirements
What you’ll need- 3 to 5 years of experience in Mainframe Operations
- Experience supporting enterprise IBM z/OS production environments
- Ability to manage production operating system resources
- Experience monitoring production systems, devices, and infrastructure components
- Root cause analysis, troubleshooting, recovery, and escalation skills
- Experience executing startup, shutdown, and recovery procedures
- Experience restarting IMS, CICS, DB2, and IDMS production subsystems
- JCL, REXX, and Assembler skills
- Experience resolving batch scheduling conflicts
- Change management experience
- Experience analyzing batch job failures and identifying root causes
- Ability to assess issue severity and perform timely escalations
- Ability to communicate with technical and business stakeholders
- Ability to work independently in a production support environment
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs for financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Career pathing and professional development support