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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in IBM z/OS System Administration and Programming, with a strong focus on troubleshooting, system maintenance, and disaster recovery in enterprise environments. Proficient in both Japanese and English, facilitating effective communication and collaboration across global teams.
Highest-signal resume keywords
IBM z/OS System AdministrationIncident ManagementRoot Cause AnalysisDisaster Recovery SupportConfiguration Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IBM z/OSJES2SMP/ETSO/ISPFUSSSDSFJCLREXXVSAMTCP/IP
Soft Skills
Analytical SkillsDocumentation SkillsCommunication SkillsCollaboration SkillsCustomer-Facing Skills
Tools & Technologies
IBM Mainframe Monitoring ToolsAutomation ToolsPerformance ToolsCapacity ToolsSecurity Tools
Certifications & Qualifications
IBM CertificationsITIL CertificationMainframe CertificationCloud CertificationDevOps Certification
Industry Keywords
Enterprise Production EnvironmentsHigh-Availability SystemsRegulated Customer EnvironmentsMainframe ModernizationDevOps Practices
Tech Stack
Tools & technologiesCloudTCP/IP
About the role
Key responsibilities & impact- Configure, maintain, administer, and optimize IBM z/OS environments
- Provide technical support for z/OS and related components, including JES2, SMP/E, TSO/ISPF, USS, SDSF, JCL, REXX, VSAM, TCP/IP, and ISV products
- Troubleshoot and resolve complex system and production issues, including escalated incidents
- Perform root cause analysis and implement corrective and preventive actions
- Support z/OS maintenance, upgrades, system changes, software installation, and configuration
- Participate in change, incident, problem, release, and configuration management processes
- Monitor system health, performance, availability, and capacity and take corrective actions
- Support Disaster Recovery planning, testing, and recovery activities
- Collaborate with application, infrastructure, storage, network, security, automation, and z/OS support teams
- Maintain system documentation, operational procedures, configurations, and troubleshooting knowledge
- Provide technical guidance and support to other team members
- Communicate with customer stakeholders in Japanese and English regarding technical discussions, incidents, operational updates, and problem resolution
- Ensure activities comply with SLAs, security requirements, operational controls, and customer procedures
Requirements
What you’ll need- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent industry experience
- 7+ years' experience
- Strong hands-on experience in IBM z/OS System Administration / System Programming within enterprise production environments
- Good working knowledge of z/OS, JES2, SMP/E, USS, TSO/ISPF, SDSF, JCL, REXX, VSAM, TCP/IP, and related mainframe technologies
- Experience in system maintenance, software installation, upgrades, patching, configuration, and troubleshooting of z/OS environments
- Strong understanding of incident, problem, change, release, and configuration management processes
- Proven ability to analyze, troubleshoot, and resolve complex technical and production issues, including root cause analysis (RCA)
- Experience supporting high-availability, business-critical mainframe environments, including Disaster Recovery (DR) and recovery testing
- Excellent customer-facing, analytical, documentation, communication, and collaboration skills with the ability to work across global teams
- Professional proficiency in Japanese and English, written and spoken
- Preferred: experience supporting large-scale enterprise or regulated customer environments
- Preferred: experience with IBM mainframe monitoring, automation, performance, capacity, security, or scheduling tools
- Preferred: working knowledge of DB2, CICS, IMS, MQ, RACF, or other related mainframe technologies
- Preferred: experience in mainframe modernization, automation, scripting, or DevOps practices
- Relevant IBM, ITIL, Mainframe, Cloud, or DevOps certifications would be an advantage
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs covering financial, mental, physical, and social health
- Learning opportunities and access to certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Personalized development goals and continuous feedback
- Career path tools and professional development opportunities
- Dynamic, hybrid-friendly culture
- Employee referral program
