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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in SAP SuccessFactors and SAP ECC Payroll, providing Level 2 and Level 3 support while ensuring operational efficiency and business continuity. Capable of leading root-cause analysis, implementing service improvements, and mentoring team members in a collaborative environment.
Highest-signal resume keywords
SAP SuccessFactors SupportSAP ECC Payroll SupportLevel 2 And Level 3 Application SupportRoot-Cause AnalysisServiceNow Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SuccessFactorsSAP HCMSAP ECC PayrollPayroll Process AnalysisHR Business Process AnalysisApplication IntegrationFunctional ConfigurationTesting ActivitiesIncident ManagementProblem Management
Soft Skills
Analytical SkillsCommunication SkillsCollaboration SkillsStakeholder ManagementProblem-Solving Skills
Tools & Technologies
ServiceNowITILDevSecOpsCloud-Based SAP SolutionsEnterprise SaaS Applications
Certifications & Qualifications
SAP SuccessFactors CertificationSAP HCM Payroll CertificationITIL CertificationAgile CertificationDevSecOps Certification
Industry Keywords
ManufacturingMetalsIndustrial SectorEnterprise EnvironmentsApplication Modernization
Tech Stack
Tools & technologiesCloudERPOracleServiceNow
About the role
Key responsibilities & impact- Provide Level 2 and Level 3 functional support for SAP SuccessFactors and SAP ECC Payroll applications
- Resolve incidents, service requests, and production issues within agreed service levels
- Analyze and troubleshoot functional, configuration, integration, payroll, and HR process-related issues
- Support application enhancements, configuration changes, testing activities, and functional improvements
- Collaborate with business users, SAP technical teams, infrastructure teams, and third-party vendors
- Support payroll, employee lifecycle, HR operations, and related integrations
- Lead root-cause analysis for critical production incidents
- Implement corrective and preventive actions to improve service stability
- Perform functional reviews, testing, validation, and quality assurance of changes, fixes, enhancements, and project deliverables
- Maintain documentation in ServiceNow and other knowledge repositories
- Support knowledge transfer, operational readiness, and cross-training initiatives
- Mentor team members and provide functional guidance
- Contribute to service improvements, support optimization, and application modernization initiatives
- Act as a subject matter expert while ensuring business continuity and operational efficiency
Requirements
What you’ll need- 7+ years of experience, including 4+ years of hands-on experience supporting SAP SuccessFactors and SAP ECC Payroll solutions in enterprise environments
- Strong functional expertise in SAP SuccessFactors, SAP HCM, and SAP ECC Payroll, including support, configuration, troubleshooting, and business process analysis
- Proven experience delivering Level 2 and Level 3 application support within managed services, AMS, or enterprise support environments
- Strong understanding of Payroll, Human Resources, Employee Lifecycle Management, Organizational Management, Time Management, and related HR business processes
- Experience supporting customized SAP environments, application integrations, interfaces, testing activities, deployments, and functional enhancements
- Hands-on experience with ServiceNow, ITIL-based Incident Management, Problem Management, Change Management, and Service Request processes
- Proven ability to perform root-cause analysis, stakeholder communication, issue resolution, documentation management, and operational support activities
- SAP SuccessFactors certification
- Strong analytical, communication, collaboration, stakeholder management, and problem-solving skills
- Experience supporting SAP S/4HANA, SAP HCM, and hybrid SAP environments integrating SuccessFactors with ECC Payroll systems preferred
- Experience in manufacturing, metals, or industrial-sector organizations preferred
- Exposure to application modernization, enterprise integrations, DevSecOps, cloud-based SAP solutions, and automation technologies preferred
- Experience supporting enterprise SaaS applications such as SAP, Oracle Cloud ERP, PeopleSoft, Lawson, NetSuite, Unit4, or Oracle E-Business Suite preferred
- Relevant certifications in SAP SuccessFactors, SAP HCM Payroll, ITIL, Agile, DevSecOps, or related SAP technologies preferred
Benefits
Comp & perks- Flexible, supportive work environment
- Well-being support through Be Well programs for financial, mental, physical, and social health
- Hybrid-friendly culture
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Career growth and advancement opportunities
- Employee referral program