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Kyndryl

Senior Associate, HR Services

Kyndryl

. Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine .

Posted 10/23/2026full-timeWroclaw • PolandSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations and Personnel Administration, with a strong focus on employee lifecycle processes and data governance. Proficient in managing HR inquiries and case management while ensuring compliance and accuracy in HR information systems.

Highest-signal resume keywords
HR Operations ExperienceEmployee Lifecycle ManagementFluency In Polish And EnglishCloud-Based HR Systems (Workday)HR Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Employee Lifecycle ProcessesPersonnel DocumentationData GovernanceCase ManagementProcess Compliance
Soft Skills
ResilienceAdaptabilityAttention To DetailAccountability
Tools & Technologies
HR Information SystemsAdvanced ExcelPower BIPower Automate
Industry Keywords
HR ServicesPayroll OperationsKnowledge Base CreationProcess StandardizationProcess Transitions

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine
  • Manage employee and manager inquiries through HR ticketing platforms
  • Ensure high-quality inquiry resolution within established service expectations
  • Execute employee lifecycle transactions, including onboarding, contract preparation, status changes, performance evaluation documentation, and offboarding
  • Maintain accurate employee personal and organizational records in centralized HR information systems
  • Collaborate with local Payroll teams, HR Business Partners, and escalated technical support groups
  • Manage dependencies and resolve complex cases
  • Navigate evolving operational processes and adapt to system and process changes
  • Identify recurring process bottlenecks
  • Update knowledge base documentation
  • Support continuous improvement initiatives

Requirements

What you’ll need
  • Professional fluency in both Polish and English, written and spoken
  • Proven experience in HR Operations, HR Services, or general HR personnel administration
  • Hands-on experience handling employee inquiries and case management using structured HR ticketing systems
  • Solid understanding of employee lifecycle processes, personnel documentation, and data governance
  • Strong resilience, adaptability, and an open mindset to operate effectively in an evolving environment
  • High attention to detail and strong accountability for data accuracy and process compliance
  • Ability to work onsite in Wroclaw under a flexible hybrid model
  • Preferred: experience supporting HR operations or personnel administration specifically for Poland or Ukraine
  • Preferred: familiarity with payroll operations or working alongside third-party payroll providers
  • Preferred: practical experience working with cloud-based HR enterprise systems such as Workday
  • Preferred: proficiency with automation and reporting tools such as advanced Excel, Power BI, or Power Automate
  • Preferred: background in process standardization, process transitions, or knowledge base creation

Benefits

Comp & perks
  • Competitive benefits
  • Flexible working arrangements
  • Collaborative workspace focused on employee growth and well-being
  • Continuous learning
  • Certification opportunities, including certifications with Microsoft, Google, and Amazon
  • Career pathing
  • Be Well programs supporting financial, mental, physical, and social health
  • Personalized development goals
  • Continuous feedback
  • Coaching and hands-on experiences
  • Cutting-edge learning opportunities