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Kyndryl

Senior Creative Technologist

Kyndryl

. Translate customer opportunities into user journeys, service blueprints, and human-agent-system models .

Posted 11/10/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in interaction design and creative technology, with a strong ability to build prototypes and translate customer needs into effective user journeys and service blueprints. Proficient in user research, collaboration with cross-functional teams, and hands-on experience with AI systems and physical computing.

Highest-signal resume keywords
Prototyping ExperienceUser Research SkillsInteraction Design ProficiencyAI Systems FamiliarityCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
PrototypingInteraction DesignSoftware DevelopmentPhysical ComputingUser ResearchEvaluation TechniquesData ModelingSystem RefinementAPI IntegrationGenerative Design
Soft Skills
Communication JudgmentCollaborative LeadershipCustomer Relationship Management
Tools & Technologies
TypeScriptJavaScriptReactFigmaGitArduinoRaspberry PiUnityUnrealWebGL
Industry Keywords
Human-Computer InteractionCreative TechnologyDesign EngineeringInnovation LabProduct Design Studio

Tech Stack

Tools & technologies
CloudJavaScriptReactTypeScriptUnityUnreal Engine

About the role

Key responsibilities & impact
  • Translate customer opportunities into user journeys, service blueprints, and human-agent-system models
  • Define roles, knowledge handoffs, exceptions, and boundaries for human intervention
  • Rapidly build prototypes ranging from sketches and Wizard-of-Oz simulations to coded interfaces, connected devices, and fabricated forms
  • Wire synthetic or live data, APIs, models, and tools into credible end-to-end prototypes
  • Run focused user research and co-design sessions with customers and subject-matter experts
  • Diagnose whether friction stems from interaction, workflow, policy, data, or model logic
  • Present and demonstrate functional work to customer teams
  • Facilitate hands-on workshops and manage day-to-day customer relationships on smaller engagements
  • Extract reusable interaction logic, UI components, agent states, prompt templates, and evaluation assets
  • Equip downstream delivery and pilot engineering teams with clean code, dependencies, test evidence, and risk profiles
  • Experiment with edge sensors, microcontrollers, physical fabrication, and ambient feedback
  • Build complete interactions across interface, voice, device, spatial, and physical touchpoints

Requirements

What you’ll need
  • Bachelor's degree in Interaction Design, HCI, Computer Science, Industrial Design, Engineering, or a related discipline (or equivalent practical experience)
  • 5+ years of experience in creative technology, interaction design, design technology, or software prototyping
  • 2+ years building prototypes for customers/stakeholders under rapid timelines
  • Portfolio showcasing prototypes built firsthand, including hypotheses tested, questions answered, and resulting system or design changes
  • Professional fluency in English
  • Strong customer presence and communication judgment to lead collaborative sessions across design and engineering teams
  • Hands-on proficiency in at least one core making discipline: software development, interaction design, or physical computing
  • Breadth to bridge code, data, models, and hardware
  • Practical fluency with AI systems and hands-on experience designing or building with generative and agentic architectures
  • Demonstrated user research and evaluation instincts
  • Track record of translating testing evidence into concrete interaction and system refinements
  • Preferred: Master's degree in Interaction Design, Human-Computer Interaction, Design Engineering, Computational Design, or a related field
  • Preferred: familiarity with TypeScript/JavaScript, React, Git, Figma, API integrations, LLM orchestration frameworks, and at least one major cloud platform
  • Preferred: experience with physical computing, edge AI, or spatial/immersive technologies, such as Arduino, Raspberry Pi, ESP32, sensors, 3D printing, Unity, Unreal, or WebGL/Three.js
  • Preferred: experience in an innovation lab, product design studio, creative agency, or client-facing consultancy
  • Willingness to travel to customer sites and Lab facilities as required

Benefits

Comp & perks
  • Flexible, supportive environment
  • Well-being support
  • Professional certifications and qualifications
  • Opportunities for horizontal and vertical career progression
  • Hybrid-friendly culture
  • Be Well programs supporting financial, mental, physical, and social health
  • Personalized development goals and continuous feedback
  • Certifications with Microsoft, Google, and Amazon
  • Coaching and hands-on learning opportunities
  • Cutting-edge learning opportunities
  • Employee referral program