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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in M365 tenant-to-tenant device migration, particularly with macOS, and possesses strong skills in Jamf/Kandji, PowerShell scripting, and troubleshooting device enrollment issues. Capable of managing shift operations, documentation, and stakeholder communication effectively.
Highest-signal resume keywords
M365 Tenant-To-Tenant Device MigrationJamf/Kandji ProficiencyPowerShell ScriptingDevice Enrollment TroubleshootingMicrosoft Certifications (MD-102, MS-102, SC-300)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device MigrationMacOS ProvisioningAutomation SkillsCompliance PoliciesConfiguration ProfilesRunbook DocumentationIncident ManagementProblem ManagementChange ManagementDevice Security Controls
Soft Skills
Stakeholder CommunicationTroubleshooting SkillsOwnershipCustomer FocusInclusive Collaboration
Tools & Technologies
JamfKandjiPSSOADEProfile Migration ToolsShift Handover PacksAudit LogsChange RecordsTroubleshooting GuidesStandard Operating Procedures
Certifications & Qualifications
MD-102MS-102SC-300
Industry Keywords
Device Identity IssuesGlobal User Migrations24x7 Migration OperationsHypercare SupportRoot-Cause Analysis
Tech Stack
Tools & technologiesJamfMacOS
About the role
Key responsibilities & impact- Lead technical delivery of device migration waves during assigned shifts
- Own shift-level triage for ADE registration, enrollment, compliance, conditional access, certificate, and device identity issues
- Validate device inventory, hardware hash readiness, targeting, ADE profile assignment, migration scheduling, and go/no-go criteria
- Oversee ADE tenant transition steps, including hash collection, deregistration/deletion sequencing, re-registration timing, and end-user reset/re-provision coordination
- Manage and prioritize the shift backlog by risk, SLA, and cutover schedule
- Capture logs, screenshots, reports, change records, and acceptance artifacts for audit and client governance
- Coordinate shift handover packs and continuity across the three-shift model
- Update runbooks, troubleshooting guides, and standard operating procedures
- Engage vendor and tool support channels and provide complete escalation evidence
- Lead post-migration validation and hypercare support for device cohorts
- Reduce repeat incidents through root-cause removal and runbook improvements
- Advise customers on application and packaged-solution choices
- Collaborate with consultants, architects, project managers, and technical subject matter experts
Requirements
What you’ll need- Minimum 7 years exp.
- M365 tenant-to-tenant device migration experience, specifically macOS
- Strong hands-on experience with Jamf/Kandji, macOS provisioning, ADE, PSSO, compliance policies, and configuration profiles
- Strong PowerShell and macOS scripting/automation skills
- Experience troubleshooting device enrollment and migration issues
- Experience with runbook-based 24x7 migration/factory operations, shift handovers, and documentation
- Strong stakeholder communication, troubleshooting, and ownership skills
- Experience with profile/workstation migration tools such as Jamf, Kandji/IRU, or equivalent
- Knowledge of Conditional Access and Microsoft device security controls
- Microsoft certifications such as MD-102, MS-102, or SC-300
- Experience with global/remote user migrations
- Understanding of ITIL incident, problem, and change management
- Growth mindset, customer focus, and inclusive collaboration
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Cutting-edge learning opportunities
- Career path tools and professional development support
