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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in Mainframe Application Support with a focus on Natural and Adabas, including incident management, performance tuning, and compliance with security and audit requirements. Proven ability to collaborate with cross-functional teams and stakeholders to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Mainframe Application SupportNatural and AdabasIBM z/OSIncident ManagementPerformance Tuning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JCLTSO/ISPFSDSFCICSVSAMBatch ProcessingJob SchedulingRoot Cause AnalysisData CorrectionAdabas Performance Monitoring
Soft Skills
Analytical SkillsCommunication SkillsStakeholder ManagementCollaborationProblem-Solving
Tools & Technologies
CA-7Control-MOPC/TWSServiceNowITSM Tools
Industry Keywords
Production SupportChange ManagementDisaster RecoveryITILContinuous Service Improvement
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide L2/L3 production support for mainframe applications built on Natural and Adabas
- Monitor application performance and troubleshoot and resolve production incidents within SLA timelines
- Perform root cause analysis and implement preventive solutions
- Support batch processing, online transactions, job scheduling, and production releases across environments
- Collaborate with business users, development teams, and infrastructure teams on issue resolution and service improvements
- Maintain operational documentation
- Support change and release management processes
- Ensure compliance with security, audit, and business continuity requirements
- Recommend modernization options and identify new business opportunities
- Cultivate relationships with teams and stakeholders
Requirements
What you’ll need- 8+ years of experience in Mainframe Application Support focused on Natural and Adabas
- Experience in IBM z/OS environments
- Knowledge of JCL, TSO/ISPF, SDSF, and mainframe utilities
- Understanding of CICS, VSAM, batch processing, job scheduling, and production support operations
- Experience supporting mission-critical applications in a 24x7 production environment
- Experience with incident, problem, and change management processes
- Hands-on experience with CA-7, Control-M, OPC/TWS, or equivalent scheduling and monitoring tools
- Strong troubleshooting, root cause analysis, performance tuning, and data correction skills for Natural/Adabas applications
- Experience with ServiceNow or other ITSM tools
- Excellent analytical, communication, and stakeholder management skills
- Ability to work effectively across global teams
- Familiarity with application deployment, release management, and environment migration activities
- Knowledge of Adabas performance monitoring, database support fundamentals, and application optimization techniques
- Exposure to ITIL-based service management and continuous service improvement
- Experience with on-call production support, major incident management, and disaster recovery exercises
- Understanding of automation, operational efficiency, and proactive monitoring in mainframe environments
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Opportunities for career growth and advancement
- Learning opportunities and certification across major cloud platforms
- Employee referral program