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Kyndryl

Senior Microsoft Dynamics 365 CRM Developer

Kyndryl

. Lead the design, development, customization, and enhancement of Microsoft Dynamics 365 CRM/CE solutions .

Posted 9/21/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in Microsoft Dynamics 365 CRM/CE development, including customization, integration, and support. Proficient in Power Platform solutions and CI/CD practices, with strong analytical and technical leadership capabilities.

Highest-signal resume keywords
Microsoft Dynamics 365 CRM/CE DevelopmentC#, .NET, JavaScript/TypeScriptPower Platform SolutionsCI/CD Pipelines and Azure DevOpsIntegration Using REST APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Microsoft Dynamics 365 SDKPlugins and Custom Workflow ActivitiesDataverse Configuration and CustomizationBusiness Process FlowsData Migration and ReconciliationFetchXML and SQL ServerSolution Architecture and Design PatternsSecure Coding PracticesPerformance OptimizationTechnical Documentation Creation
Soft Skills
Analytical SkillsTroubleshootingCommunicationStakeholder ManagementTechnical Leadership
Tools & Technologies
Power AppsPower AutomateAzure FunctionsLogic AppsAPI ManagementAzure Service BusGitEnvironment VariablesDeployment AutomationManaged Solutions
Industry Keywords
AMS EnvironmentIncident ManagementProblem ManagementChange ManagementRelease ManagementContinuous Improvement ManagementSecurity RolesField-Level SecurityModel-Driven ApplicationsSolution Lifecycle Management

Tech Stack

Tools & technologies
AzureJavaScriptSQLTypeScript.NET

About the role

Key responsibilities & impact
  • Lead the design, development, customization, and enhancement of Microsoft Dynamics 365 CRM/CE solutions
  • Develop and maintain plugins, custom workflow activities, business process flows, web resources, custom APIs, and client-side extensions
  • Configure and customize Dataverse tables, forms, views, dashboards, relationships, business rules, security roles, teams, and field-level security
  • Design and implement Power Platform solutions using Power Apps, Power Automate, and Power Pages
  • Build and support integrations between Dynamics 365 CRM and enterprise systems
  • Perform technical analysis, solution design, effort estimation, impact assessment, and technical design documentation
  • Provide L2/L3 support for incidents, service requests, production defects, performance issues, and problem management in an AMS environment
  • Lead troubleshooting, root cause analysis, defect resolution, performance optimization, and continuous improvement initiatives
  • Manage solution packaging, environment migrations, data migration, release deployments, and post-production validation across Development, Test, UAT, and Production
  • Implement and maintain CI/CD pipelines, source control, automated deployments, and ALM practices
  • Conduct code reviews and enforce standards for security, maintainability, performance, scalability, and reusability
  • Collaborate with functional consultants, solution architects, testers, project managers, support teams, and business stakeholders
  • Mentor junior developers and contribute to knowledge sharing and capability development
  • Monitor Dynamics 365 and Power Platform updates, assess impact, and recommend technical enhancements and best practices

Requirements

What you’ll need
  • 10-15 years of overall IT experience with strong hands-on expertise in Microsoft Dynamics 365 CRM/CE development and support
  • Strong experience with Dynamics 365 Sales and Customer Service modules
  • Expertise in C#, .NET, JavaScript/TypeScript, Dynamics 365 SDK, plugins, custom workflow activities, web resources, Custom APIs, and Dynamics 365 Web API
  • Strong knowledge of Microsoft Dataverse, model-driven applications, Power Apps, Power Automate, business process flows, and solution lifecycle management
  • Experience with Dynamics 365 security models, including business units, security roles, teams, access teams, hierarchy security, and field-level security
  • Hands-on integration experience using REST APIs, OData, Azure Functions, Logic Apps, API Management, Azure Service Bus, and enterprise middleware solutions
  • Experience with FetchXML, SQL Server, data migration, data import/export, data reconciliation, and integration error handling
  • Experience with Azure DevOps, Git, CI/CD pipelines, Power Platform ALM, managed solutions, environment variables, and deployment automation
  • Strong understanding of solution architecture, design patterns, secure coding practices, performance optimization, scalability, and maintainability
  • Experience working within AMS environments, including incident, problem, change, release, SLA, and continuous improvement management
  • Ability to create technical specifications, solution design documents, deployment guides, support documentation, and knowledge base articles
  • Strong analytical, troubleshooting, communication, stakeholder management, and technical leadership skills
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline

Benefits

Comp & perks
  • Flexible, supportive environment
  • Well-being prioritized
  • Hybrid-friendly culture
  • Be Well programs supporting financial, mental, physical, and social health
  • Personalized development goals and continuous feedback
  • Access to cutting-edge learning opportunities
  • Certifications with Microsoft, Google, and Amazon
  • Coaching and hands-on experiences
  • Career path and advancement opportunities
  • Employee referral program