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Kyndryl

Senior ServiceNow Architect, Business Analyst

Kyndryl

. Collaborate with clients to understand business needs, challenges, and strategic objectives .

Posted 10/30/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow architecture and implementation, with a strong focus on translating business requirements into technical solutions. Proficient in data modeling, integration, and automation, while effectively collaborating with stakeholders and leading distributed teams.

Highest-signal resume keywords
ServiceNow ArchitectureServiceNow CTA CertificationData Modeling and IntegrationJavaScript ScriptingProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ServiceNow Platform ExpertiseData Model DesignSQL Stored ProceduresPerformance AnalyticsServiceNow ScriptingIntegration HubCSDMData Privacy RegulationsAI/ML ExperienceAutomation Capabilities
Soft Skills
Excellent CommunicationProblem-SolvingBusiness AcumenAdaptabilityStakeholder Relationship Management
Tools & Technologies
ServiceNowJavaScriptCSSAngular JSWeb ServicesLDAPJDBCPerformance TuningDashboard DesignClient Scripts
Certifications & Qualifications
ServiceNow CTA Certification
Industry Keywords
ITSMITOMHRSDHAMSAMSPMCSMAutomation OpportunitiesSolution DesignImplementation Strategy

Tech Stack

Tools & technologies
AngularITSMJavaScriptServiceNowSQL

About the role

Key responsibilities & impact
  • Collaborate with clients to understand business needs, challenges, and strategic objectives
  • Conduct discovery sessions, stakeholder workshops, and requirements-gathering activities
  • Translate business requirements into user stories, process flows, solution designs, and implementation roadmaps
  • Define and recommend ServiceNow best practices, platform capabilities, and automation opportunities
  • Lead solution design and architecture discussions aligned with enterprise standards
  • Partner with development, testing, and delivery teams throughout implementation
  • Provide thought leadership on ITSM, ITOM, HRSD, HAM, SAM, SPM, CSM, AI, and automation capabilities
  • Shape the vision, roadmap, and implementation strategy from project inception through delivery
  • Bridge business and technical teams and explain ServiceNow value and capabilities
  • Recommend modernization options, identify new business opportunities, and cultivate stakeholder relationships

Requirements

What you’ll need
  • 10 to 12 years of ServiceNow experience as an architect
  • ServiceNow CTA certification required
  • Graduation/Post-Graduation in Computer Science, Engineering, or a related field required
  • Proven track record delivering complex technology projects on the ServiceNow platform on time and on budget
  • Proficiency in data model design, entity relationships, data flows, conceptual and logical data models, and data dictionaries
  • Proficiency in data modelling, migration, integration, data privacy and security regulations, CSDM, SQL stored procedures and indexing, performance analytics, dashboard and report design
  • Strong expertise in ServiceNow scripting using JavaScript, CSS, and Angular JS
  • Experience with Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
  • Deep understanding of Integration Hub, SSO, Web Services, LDAP, and JDBC
  • Strong understanding of the ServiceNow platform and its functionalities
  • Knowledge of ServiceNow performance tuning, troubleshooting bottlenecks, establishing RCA, and improving system performance
  • Excellent communication skills and ability to discuss processes with clients
  • Ability to manage the direction of a distributed development team
  • Project management and problem-solving expertise
  • Business acumen and ability to translate business needs into technical solutions
  • Adaptability and willingness to learn new technologies
  • 3+ years of AI/ML and Generative AI experience preferred

Benefits

Comp & perks
  • Flexible, supportive environment
  • Well-being prioritized
  • Hybrid-friendly culture
  • Be Well programs supporting financial, mental, physical, and social health
  • Personalized development goals and continuous feedback
  • Access to certifications with Microsoft, Google, and Amazon
  • Coaching and hands-on learning experiences
  • Career growth and advancement opportunities
  • Opportunity to work across diverse industries, clients, and cloud platforms
  • Global collaboration with subject matter experts