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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow architecture and implementation, with a strong focus on translating business requirements into technical solutions. Proficient in data modeling, integration, and automation, while effectively collaborating with stakeholders and leading distributed teams.
Highest-signal resume keywords
ServiceNow ArchitectureServiceNow CTA CertificationData Modeling and IntegrationJavaScript ScriptingProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Platform ExpertiseData Model DesignSQL Stored ProceduresPerformance AnalyticsServiceNow ScriptingIntegration HubCSDMData Privacy RegulationsAI/ML ExperienceAutomation Capabilities
Soft Skills
Excellent CommunicationProblem-SolvingBusiness AcumenAdaptabilityStakeholder Relationship Management
Tools & Technologies
ServiceNowJavaScriptCSSAngular JSWeb ServicesLDAPJDBCPerformance TuningDashboard DesignClient Scripts
Certifications & Qualifications
ServiceNow CTA Certification
Industry Keywords
ITSMITOMHRSDHAMSAMSPMCSMAutomation OpportunitiesSolution DesignImplementation Strategy
Tech Stack
Tools & technologiesAngularITSMJavaScriptServiceNowSQL
About the role
Key responsibilities & impact- Collaborate with clients to understand business needs, challenges, and strategic objectives
- Conduct discovery sessions, stakeholder workshops, and requirements-gathering activities
- Translate business requirements into user stories, process flows, solution designs, and implementation roadmaps
- Define and recommend ServiceNow best practices, platform capabilities, and automation opportunities
- Lead solution design and architecture discussions aligned with enterprise standards
- Partner with development, testing, and delivery teams throughout implementation
- Provide thought leadership on ITSM, ITOM, HRSD, HAM, SAM, SPM, CSM, AI, and automation capabilities
- Shape the vision, roadmap, and implementation strategy from project inception through delivery
- Bridge business and technical teams and explain ServiceNow value and capabilities
- Recommend modernization options, identify new business opportunities, and cultivate stakeholder relationships
Requirements
What you’ll need- 10 to 12 years of ServiceNow experience as an architect
- ServiceNow CTA certification required
- Graduation/Post-Graduation in Computer Science, Engineering, or a related field required
- Proven track record delivering complex technology projects on the ServiceNow platform on time and on budget
- Proficiency in data model design, entity relationships, data flows, conceptual and logical data models, and data dictionaries
- Proficiency in data modelling, migration, integration, data privacy and security regulations, CSDM, SQL stored procedures and indexing, performance analytics, dashboard and report design
- Strong expertise in ServiceNow scripting using JavaScript, CSS, and Angular JS
- Experience with Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
- Deep understanding of Integration Hub, SSO, Web Services, LDAP, and JDBC
- Strong understanding of the ServiceNow platform and its functionalities
- Knowledge of ServiceNow performance tuning, troubleshooting bottlenecks, establishing RCA, and improving system performance
- Excellent communication skills and ability to discuss processes with clients
- Ability to manage the direction of a distributed development team
- Project management and problem-solving expertise
- Business acumen and ability to translate business needs into technical solutions
- Adaptability and willingness to learn new technologies
- 3+ years of AI/ML and Generative AI experience preferred
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Access to certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Career growth and advancement opportunities
- Opportunity to work across diverse industries, clients, and cloud platforms
- Global collaboration with subject matter experts
