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Senior Technical Consultant – Identity/Exchange – Tenant-to-Tenant
Kyndryl. Own identity and messaging readiness for migration waves, including entry criteria, risk assessments, mitigation planning, coexistence considerations, and sequencing dependencies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing identity and access during tenant-to-tenant migrations, with a strong focus on Microsoft Entra ID and Exchange Online. Capable of developing remediation processes, maintaining documentation, and ensuring compliance and stakeholder satisfaction throughout migration activities.
Highest-signal resume keywords
Microsoft Entra ID AdministrationExchange Online Operational ExpertiseRemediation Runbook DevelopmentPowerShell ScriptingRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tenant-to-Tenant MigrationsIdentity Lifecycle ManagementAccess ControlsAuthentication TroubleshootingDocumentation SkillsAudit Evidence CollectionRemediation TrackingReadiness ValidationProcess ImprovementMTTR Improvement
Soft Skills
Stakeholder ManagementCommunication SkillsCross-Functional CollaborationCoaching MindsetIssue Resolution
Tools & Technologies
Quest Migration ToolsMicrosoft Graph
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
Compliance PracticesFollow-the-Sun SupportMigration CutoversRisk AssessmentsCoexistence Considerations
About the role
Key responsibilities & impact- Own identity and messaging readiness for migration waves, including entry criteria, risk assessments, mitigation planning, coexistence considerations, and sequencing dependencies
- Act as escalation point for identity and access issues affecting migrated users
- Provide rapid triage, remediation guidance, and support during cutovers, war rooms, and critical migration activities
- Develop and maintain remediation runbooks, readiness validation processes, evidence capture standards, and acceptance criteria
- Collaborate with Entra Apps specialists and stakeholders on application access, consent, and service principal dependencies
- Maintain a known-issue catalogue and drive root-cause reduction
- Report on blockers, remediation progress, and overall readiness health
- Support regional migration delivery, including early morning, late evening, and weekend cutovers as required
Requirements
What you’ll need- Hands-on experience delivering tenant-to-tenant migrations involving Microsoft Entra ID and/or Exchange Online
- Strong knowledge of Entra ID administration, identity lifecycle management, access controls, authentication, and troubleshooting
- Strong Exchange Online operational expertise supporting tenant migrations and user-impact mitigation
- Experience developing remediation runbooks, validation processes, and migration readiness activities
- Strong documentation, audit evidence, and reporting skills
- Excellent stakeholder management and communication skills across technical and business teams
- Ability to support migration cutovers, escalations, and extended-hours activities
- Experience working in follow-the-sun support and structured handover environments
- Strong risk management, issue resolution, and cross-functional collaboration skills
- High integrity with security, access control, and compliance practices
- Experience with Quest or similar tenant migration tools
- Microsoft certifications or equivalent identity/messaging expertise
- PowerShell and Microsoft Graph scripting skills
- Experience in audit and compliance-driven environments
- Strong coaching, documentation, and process improvement mindset
- Proven success in reducing migration issues and cutover risks
- Experience with runbooks, remediation tracking, and MTTR improvement
- Strong focus on readiness validation, compliance, and stakeholder satisfaction
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hands-on experience and learning opportunities
- Opportunities to certify in all four major platforms
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Career-path and professional development tools