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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Intune and Windows endpoint migration, with a strong focus on creating runbooks, validation criteria, and troubleshooting playbooks. Proven ability to manage risks and dependencies while supporting regional cutovers and maintaining high documentation standards.
Highest-signal resume keywords
Intune/Windows Endpoint MigrationRunbook CreationPowerShell ScriptingTroubleshooting CompetenceMicrosoft Certification in Endpoint Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Endpoint MigrationRunbook DevelopmentTroubleshootingPowerShell ScriptingDevice Join State UnderstandingValidation Criteria CreationTelemetry Standards ImprovementReporting Inputs on Failure CategoriesRisk ManagementDependency Management
Soft Skills
Strong Documentation DisciplineCoaching EngineersEffective Communication
Tools & Technologies
IntunePowerSyncProWorkstation Migration Tooling
Certifications & Qualifications
Microsoft Certification in Endpoint Management
Industry Keywords
Device MigrationEndpoint ReadinessCompliance IssuesRemote Workforce ManagementFollow-the-Sun Project Delivery
About the role
Key responsibilities & impact- Provide endpoint readiness guidance and risk assessments for migration waves
- Act as escalation authority for complex device migration failures and root cause analysis
- Define and maintain runbooks for enrolment failures, compliance issues, and profile/application targeting problems
- Coordinate dependencies with Identity and Security teams on device trust and access controls
- Support cutover events with rapid triage and stabilisation leadership
- Maintain known-issues and fixes catalogue and reduce recurring defects through standard patterns
- Provide validation criteria and evidence standards for endpoint readiness and post-migration acceptance
- Improve troubleshooting playbooks and telemetry standards with Factory discipline leads
- Provide reporting inputs on failure categories, remediation throughput, and readiness health metrics
- Align to one region and adjust working patterns to support regional cutovers
- Operate within a follow-the-sun project delivery model with mandatory structured handovers
- Support rota flexibility during cutover periods
Requirements
What you’ll need- Production experience delivering tenant-to-tenant endpoint migration work; Intune/Windows specialism mandatory
- Deep Intune operational expertise and troubleshooting competence
- Practical understanding of device join state and provisioning concepts relevant to tenant transitions
- Proven ability to create runbooks, validation steps, and known-fix playbooks
- Willingness to align working hours to regional cutovers, including early/late calls and extended hours when required
- Strong documentation discipline and evidence-first practices
- Ability to coach engineers and improve delivery maturity at pace
- Experience with workstation/profile migration tooling such as PowerSyncPro or equivalent
- Microsoft certification alignment relevant to endpoint management or equivalent experience
- PowerShell scripting for diagnostics, readiness reporting, and bulk remediation
- Experience with large, globally distributed device estates and remote workforce constraints
- Strong written communication for tickets, handovers, and playbooks
- Risk and dependency management mindset
- High integrity around access, security, and change discipline
Benefits
Comp & perks- Flexible, supportive environment prioritizing employee well-being
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Career-path and professional development support