Technical Analyst

Kyndryl

. Analyze customer service requests and conduct technical and procedural analysis .

Posted 10/28/2026full-timeVictoria • CanadaMid-LevelSenior💰 CA$3,189 - CA$3,649 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical problem analysis and resolution, particularly with Windows 10, macOS, and Microsoft Office. Capable of providing high-level support to VIP clients while managing multiple priorities and maintaining effective communication.

Highest-signal resume keywords

Windows 10 Technical SupportMicrosoft Office 2019 ProficiencyActive Directory ManagementMicrosoft Intune ExperienceMobile Device Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem AnalysisIncident ResolutionQuality Assurance TestingConfiguration ManagementSLA ReportingTrend AnalysisDocumentation DevelopmentTechnical Information DraftingRemote SupportCustomer Service Analysis

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsRelationship BuildingWorkload ManagementPresentation Skills

Tools & Technologies

Microsoft AzureMicrosoft Systems Center Configuration ManagerSMS FunctionalityKnowledge Management SystemsTechnical Support Tools

Industry Keywords

VIP SupportTechnical SupportCustomer ServiceOperational PerformanceSecurity Screening

Tech Stack

Tools & technologies

AzureMacOS

About the role

Key responsibilities & impact

Analyze customer service requests and conduct technical and procedural analysis
Recommend technical and/or procedural solutions to senior staff
Resolve or assist with Level 2 and Level 3 tickets
Support pre-approved VIP users and resolve incidents
Monitor and follow up on incidents through resolution
Log VIP calls, incidents, and service requests
Provide systems, applications, and protocol orientation to VIP customers
Offer flexible contact options and remote support to traveling VIPs
Support VIPs’ personally owned assets used to access client systems and services
Provide scheduled VIP support at business events within British Columbia and remote support outside British Columbia
Provide after-hours rotational on-call support and home support as required
Analyze problem trends and recommend resolution procedures
Collaborate with service delivery units to resolve problems
Test application deployments and imaging changes for quality assurance
Maintain SMS functionality on desktops for software and update distribution
Develop and document systems and configuration standards
Draft Technical Information Bulletins and provide information sessions
Research technical information and hardware/software capabilities and recommend improvements
Coordinate knowledge creation and updates, develop knowledge structures and templates, and publish knowledge-base content
Monitor system metrics and checklists and generate or analyze SLA, project, and operational performance reports
Conduct problem, trend, baseline, and performance-impact analyses and recommend operational improvements
Assist with special projects and emergencies
Travel to and from customer work sites when required

Requirements

What you’ll need

Related degree or an equivalent combination of relevant experience, education and/or training
Technical experience analyzing and resolving complex problems with Windows 10 or later operating systems
Technical experience with macOS issues
Technical experience with Microsoft Office 2019 or later
Technical experience with Active Directory
Technical experience with Microsoft Azure/Entra Active Directory
Technical experience with Microsoft Intune
Technical experience with Mobile Device Management
Technical experience with Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions; equivalent products acceptable
Preference given to candidates with experience supporting executive-level clients
Strong verbal and written communication skills
Ability to prepare technical and business materials and present information confidently
Ability to build and maintain effective working relationships and manage challenging interactions
Ability to manage and prioritize a fluctuating workload independently
Ability to analyze technical issues, research solutions, interpret data, identify trends and root causes, and test solutions
Ability to use information technology and software applications to access and analyze information and produce reports
Must reside in the Province of British Columbia
Must complete the mandatory pre-screening questionnaire
Must be available for rotational after-hours on-call support
May be required to travel to customer work sites
Subject to additional security screening requirements related to US and/or Canadian embargo export regulations

Benefits

Comp & perks

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification
Competitive starting vacation with increases to vacation entitlements after the second year and beyond
Alternative Work Arrangement options, including work from home, earned days off, and temporarily or permanently reduced hours
Ongoing training and professional development opportunities
Comprehensive extended health and dental benefits for you and your family
Defined benefit pension program (BC Public Service Pension Plan)
Health & wellness programs, including lunchtime seminars, community activities, and a comprehensive Employee & Family Assistance Program
Seasonal events and socials
Robust awards/recognition program
Friendly work environment
Leadership support
Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon
Coaching and hands-on development experiences