Technical Support Representative, Japanese-English Bilingual

Kyndryl

. Serve as the primary contact for customers seeking technical assistance and support .

Posted 11/1/2026full-timeMakati • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer service, with strong troubleshooting skills across various operating systems including Windows, macOS, and Linux. Proficient in communicating effectively with Japanese-speaking and global customers through multiple channels.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsCustomer Service MindsetBilingual Communication (Japanese and English)Help Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemMacOS Operating SystemLinux Operating SystemHelp Desk KnowledgeIT Support Knowledge

Soft Skills

Problem-Solving SkillsActive Listening SkillsFlexibility in Communication

Tools & Technologies

Microsoft TeamsEmailChat Platforms

Industry Keywords

Incident ManagementService RequestsCustomer SuccessTechnical Assistance

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Serve as the primary contact for customers seeking technical assistance and support
Respond to inquiries through phone, chat, email, and Microsoft Teams
Diagnose and resolve common IT issues
Log, track, and manage incidents and service requests according to established processes and service levels
Escalate complex issues to technical specialists and collaborate with support teams
Communicate proactively with customers, provide updates, and manage expectations
Build knowledge across platforms, technologies, and business environments
Contribute to teamwork, innovation, and customer success

Requirements

What you’ll need

Knowledge of Windows, macOS, or Linux operating systems
Basic help desk or IT support knowledge
Strong troubleshooting and problem-solving skills
Customer service and support mindset focused on positive user experience
Excellent verbal and written communication skills in both Japanese and English
Ability to support Japanese-speaking and global customers
Active listening skills
Flexibility to adapt communication styles and approaches to customer needs
Experience in help desk, service desk, technical support, or customer support environments preferred
Experience supporting customers through phone, email, chat, or collaboration platforms preferred

Benefits

Comp & perks

Training, tools, and support provided
Flexible, supportive, hybrid-friendly work environment
Well-being support through Be Well programs for financial, mental, physical, and social health
Personalized development goals and continuous feedback
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on learning experiences
Career development opportunities, including pathways to escalation teams and senior or technical roles