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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical assistance capabilities, with proficiency in diagnosing and repairing equipment, software, and systems. Possesses effective communication skills in both Spanish and English, enabling collaboration with diverse teams and stakeholders.
Highest-signal resume keywords
Spanish Proficiency – B1/B2 Or AboveTechnical AssistanceProblem-SolvingData Backup And RestoreCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnosing Equipment IssuesRepairing SoftwarePerforming IMAC ActivitiesUnderstanding InfrastructureTechnical Communication
Soft Skills
Effective CommunicationLearning AgilityCollaborationProblem-Solving
Tools & Technologies
Cloud TechnologiesApplicationsAIData InfrastructureCybersecurity
Certifications & Qualifications
DELE/SIELE Spanish Language CertificationTechnical Diploma
Industry Keywords
Service Level AgreementCustomer InstallationsMulticultural EnvironmentTechnical Training
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Provide technical assistance to external and internal users
- Diagnose and repair equipment, software, and systems
- Respond to escalated issues
- Report critical design flaws, reliability and maintenance problems, and bugs
- Assist customers with highly technical or sophisticated products
- Support customer installations and training
- Determine and resolve desktop hardware and software issues
- Perform installs, moves, adds, and changes (IMAC) activities
- Perform data backup and restore for certain client accounts
- Complete administrative duties within Service Level Agreement objectives
- Develop understanding of local and regional infrastructure and key contacts
- Work with global teams and Spanish-speaking customers/stakeholders
- Support technology projects across Cloud, Applications, AI, Data, Infrastructure and Cybersecurity
- Translate business requirements into communication and technology solutions
- Participate in structured technical and language training
- Collaborate with global teams in a multicultural environment
Requirements
What you’ll need- Spanish proficiency – B1/B2 or above, with strong spoken and written communication
- Ability to communicate confidently with Spanish-speaking stakeholders
- Strong foundation in technology, problem-solving, Mathematics and logical reasoning
- Strong learning agility and willingness to build new technology skills
- Ability to communicate effectively in spoken and written Spanish
- Good English communication skills
- Any 3 years degree (B.com, BBA, BCA, Bsc, BA) with Spanish as a specialization or elective
- DELE/SIELE or equivalent Spanish language certification preferred
- 3 year Technical diploma or 1 year Technical course from a tier 1 institute
- Fresh graduates are encouraged to apply
Benefits
Comp & perks- Extensive and diverse technical trainings, including cloud technology
- Free certifications
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Personalized development goals
- Continuous feedback
- Be Well programs supporting financial, mental, physical, and social health
- Hybrid-friendly culture
- Flexible, supportive environment
- Career development opportunities in advanced technical roles