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High Needs Case Manager
La Frontera EMPACT - Suicide Prevention Center. Provide direct in-home, in-office, in-school, and community services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health service delivery, including crisis intervention, case management, and family support, while maintaining compliance with Arizona's 12 Principles. Capable of building strong relationships with clients and community partners to ensure continuity of care.
Highest-signal resume keywords
Behavioral Health ExperienceCrisis InterventionCFT Process KnowledgeFingerprint Clearance CardValid Arizona Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementClient StabilizationBehavior Management InstructionDocumentation StandardsTransportation Services
Soft Skills
Problem-SolvingFlexibilityEmpathyCommunicationTeam Collaboration
Industry Keywords
Arizona 12 PrinciplesFamily Support ServicesCrisis SituationsCommunity Mental HealthNatural Supports
About the role
Key responsibilities & impact- Provide direct in-home, in-office, in-school, and community services
- Deliver crisis intervention, transportation, client stabilization, client supervision, parent training, child-care and behavior-management instruction, and family support
- Manage a caseload of 15 families at a high level of intensity
- Deliver at least 40 hours of work per week, targeting 30 hours of direct client contact including case management
- Facilitate, schedule, and follow up on family, youth, and adult team meetings, including ACT or CFT meetings
- Complete written meeting documentation and distribute copies to team members
- Engage natural supports identified by families, youth, and adults
- Make referrals to collaborating partners and community services based on client needs
- Meet monthly and annual clinical documentation standards and complete tasks within assigned timelines
- Work flexible schedules, including evening or weekend hours when needed
- Attend requested meetings and training
- Support services aligned with the 12 Arizona Principles
- Ensure continuity of care and coordinate communication with Clinical Coordinators, Directors, agency departments, and external stakeholders
- Develop and maintain working relationships with states, community mental health organizations, and contracting organizations
Requirements
What you’ll need- Must meet BHT requirements through one of the following alternatives: bachelor’s degree or higher and one year of behavioral health experience; associate’s degree and two years of behavioral health experience; or high school diploma and four years of behavioral health experience
- Behavioral health experience is required
- Previous experience working with children is preferred
- Knowledge of the CFT process and Arizona 12 Principles
- Ability to be flexible, problem-solve, and use creativity in service delivery
- Must have a Fingerprint clearance card or be eligible to obtain one
- Must have a valid AZ driver’s license with no major infractions in the past three years
- Regular access to reliable transportation
- Must be at least 21 years of age at the time of employment
- Must have a valid Arizona driver license and appropriate liability insurance when driving on agency time or business
- Three-year state driving record with no major infractions or excessive driving violations/tickets required at hire
- Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to all persons
- Maintain professional conduct consistent with ethical professional practice and agency policies
- Maintain professional relationships with internal and external team members, stakeholders, and community and business partners
- All employees must have a minimum of a high school diploma or equivalent
- Ability to attend meetings, training, and agency activities outside regularly scheduled work hours upon request
- Ability to lift up to 25 pounds at times
Benefits
Comp & perks- Generous PTO
- 10 paid holidays per year
- Medical plans (4 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long-term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Licensure Reimbursement
- Elder Care Assistance
- Pet Insurance
- Possibility to work from home may be necessary
- Occasional travel to training and out-of-state locations may occur as needed