La Frontera EMPACT - Suicide Prevention Center

Therapist

• Answer all hotline phone lines in a timely and professional manner
• Support callers to the suicide hotline through crisis phone interventions
• Assess clinical situations and caller needs
• Provide safe and effective clinical interventions
• Recommend appropriate referrals for available services
• Complete thorough, clear, and accurate clinical documentation
• Forward internal referrals to appropriate programs with required information
• Collaborate with internal and external clients/customers
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
• Attend required meetings and training
• Assist the hotline clinical coordinator in training new staff
• Ensure program forms are stocked and the hotline area is clean and organized
• Complete required reading and projects benefiting Crisis or other departments
• Work evenings and nights as needed
• Attend in-person meetings, training, agency activities, and events upon request

Hotline Therapist