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Hotline Therapist
La Frontera EMPACT - Suicide Prevention Center. Answer all hotline phone lines in a timely and professional manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and clinical assessment, with a strong focus on providing effective support to individuals in distress. Holds a Master’s Degree in a relevant field and possesses extensive experience in behavioral health, particularly with military veterans and their families.
Highest-signal resume keywords
Crisis InterventionClinical AssessmentBehavioral Health ExperienceMaster’s Degree in PsychologyVeteran Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis Phone InterventionsClinical DocumentationReferral RecommendationsCrisis ExperienceBehavioral Health Assessment
Soft Skills
Professional CommunicationCollaborationTraining and Mentoring
Industry Keywords
Suicide HotlineCrisis ManagementVeteran ServicesMental Health SupportCrisis Situations
About the role
Key responsibilities & impact- Answer all hotline phone lines in a timely and professional manner
- Support callers to the suicide hotline through crisis phone interventions
- Assess clinical situations and caller needs
- Provide safe and effective clinical interventions
- Recommend appropriate referrals for available services
- Complete thorough, clear, and accurate clinical documentation
- Forward internal referrals to appropriate programs with required information
- Collaborate with internal and external clients/customers
- Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
- Attend required meetings and training
- Assist the hotline clinical coordinator in training new staff
- Ensure program forms are stocked and the hotline area is clean and organized
- Complete required reading and projects benefiting Crisis or other departments
- Work evenings and nights as needed
- Attend in-person meetings, training, agency activities, and events upon request
Requirements
What you’ll need- Master’s Degree in Psychology, Counseling, Social Work, or a directly related field required for Therapist roles
- Minimum of 5 years of experience in the behavioral health field
- Crisis Experience preferred
- Experience working with Veterans and Veteran family members preferred
- Passion for working in support of Military Veterans, their families, and our military
- Must be an Arizona resident
- Ability to lift up to 25 pounds at times
- Evening and night hours may be required
- Willingness to work beyond the scheduled shift without advance warning when crisis situations warrant or paperwork is incomplete
- Attendance at required meetings and training, including outside regularly scheduled hours
- Attendance at in-person meetings, training, and agency activities and events upon request
Benefits
Comp & perks- Generous PTO
- 10 paid holidays per year
- Medical plans (4 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long-term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Licensure Reimbursement
- Elder Care Assistance
- Pet Insurance
- Possibility to work from home
- Occasional travel to training and out-of-state locations may occur as needed