Associate Project Analyst – Billing Customer Service

Labcorp

. Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation .

Posted 10/2/2026full-timeItasca • Illinois • United StatesJuniorMid-Level💰 $28 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes, customer service, and accounting principles, with a strong focus on accuracy and efficiency in managing client accounts and resolving disputes. Proficient in utilizing Microsoft Office and accounting software to support billing operations in the healthcare or lab industry.

Highest-signal resume keywords

Billing Customer ServiceHealthcare Billing ExperienceMicrosoft Office ProficiencyAccounting Principles KnowledgeClient-Facing Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing InvestigationInvoice ReviewAccounts Receivable ManagementBilling AuditsData Cleanup

Soft Skills

Customer Service SkillsMultitaskingTime ManagementOrganizational SkillsAttention to Detail

Tools & Technologies

Accounting SoftwareLabcorp Systems

Industry Keywords

HealthcareLab IndustryRevenue Cycle ManagementClient EducationBad Debt Initiatives

About the role

Key responsibilities & impact

Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation
Work with internal departments, sales personnel, and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
Support the Billing Project Analyst on specific customers and/or billing projects
Pull invoices and proactively review them for accuracy for specific customers
Pull invoices for new account startups and work with account managers and customers to ensure billing accuracy and timely payments
Participate in client education to ensure proper billing processes are in place
Participate in AR calls and support overall AR performance for the assigned subdivision
Support assigned subdivision bad debt initiatives to reduce bad debt
Conduct billing reviews and audits for assigned customers with internal and external stakeholders
Coordinate with customers to ensure billing information accuracy
Correspond with clients, answer questions, and resolve issues
Follow up on outstanding payments, repair and resend invoices
Primarily interact with customers virtually, with in-person meetings as needed for customer experience, startups, or Business Reviews
Perform other routine billing duties as assigned by the supervisor

Requirements

What you’ll need

Minimum High school diploma or equivalent
1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
Potential travel to client sites (10%) required
Healthcare, Lab Industry, RCM, or other Healthcare related billing experience strongly preferred
Previous sales or client-facing (in-person or virtual) work experience strongly preferred
Prior knowledge of Labcorp systems or internal processes highly desirable
Proficiency in Microsoft Office and knowledge of accounting software
Working knowledge of accounting principles
Strong customer service skills
Efficient multitasking and time management skills
Strong organizational skills and attention to detail

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan