Bilingual Customer Service Support Representative – Patient Billing

Labcorp

. Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers in English and Spanish .

Posted 9/21/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in bilingual communication, particularly in English and Spanish, while delivering exceptional customer service in a fast-paced environment. Capable of managing patient billing inquiries and navigating multiple computer applications effectively.

Highest-signal resume keywords

Bilingual English And SpanishCustomer Service ExperienceMedical BillingInsurance ClaimsAlpha-Numeric Data Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceMedical BillingInsurance ClaimsAlpha-Numeric Data EntryPayment PlansProblem SolvingPerformance GoalsAttention To DetailFast-Paced EnvironmentTeam Collaboration

Soft Skills

Excellent Communication SkillsOrganizational SkillsFocused

Tools & Technologies

Multiple Computer ScreensApplications

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Patient BillingExplanation Of Benefits (EOB)Call Center Experience

About the role

Key responsibilities & impact

Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers in English and Spanish
Initiate payment plans for patients with outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Become proficient with processes after completing a structured training program
Seek solutions to challenging patient billing issues
Deliver exemplary customer experiences through innovation and continuous improvement

Requirements

What you’ll need

High School Diploma or GED equivalent
Bilingual English and Spanish
1 year or more customer service experience
Professionally fluent in both English and Spanish
Ability to work and learn in a fast-paced environment
Attention to detail and focused
Perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Preferred: 1 year or more call center experience
Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
Preferred: 1 year or more patient billing

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
2nd shift differential applicable for applicants that reside in EST