Bilingual Customer Service Support Representative – Patient Billing

Labcorp

. Answer 80+ inbound calls per day from patients, doctor’s offices, and private insurance carriers in English and Spanish .

Posted 9/22/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in bilingual communication, particularly in English and Spanish, while delivering exceptional customer service. Capable of navigating multiple computer applications and performing alpha-numeric data entry with attention to detail in a fast-paced environment.

Highest-signal resume keywords

Bilingual English And SpanishCustomer Service ExperienceAlpha-Numeric Data Entry ProficiencyExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha-Numeric Data Entry ProficiencyProficiency Navigating Multiple Computer ScreensCustomer Service Experience

Soft Skills

Attention To DetailAbility To Work In A Team EnvironmentExcellent Communication SkillsEnergetic Customer Service

Certifications & Qualifications

High School Diploma Or GED Equivalent

Industry Keywords

Patient InquiriesPayment PlansCustomer ExperiencesFast-Paced Environment

About the role

Key responsibilities & impact

Answer 80+ inbound calls per day from patients, doctor’s offices, and private insurance carriers in English and Spanish
Initiate payment plans for patients with outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Become proficient with processes after completing a structured training program
Deliver exemplary customer experiences through innovation and continuous improvement

Requirements

What you’ll need

High School Diploma or GED equivalent
Bilingual English and Spanish
1 year or more customer service experience
Ability to work and learn in a fast-paced environment
Professionally fluent in both English and Spanish
Attention to detail and focus
Ability to perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Energetic, passionate customer service
Ability to seek solutions to challenging patient billing issues
Work schedule availability: Monday–Friday, 11am–8pm EST (with corresponding Central, Mountain, and Pacific times)
Training availability: 9am–6pm EST

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan