Credit & Collections Specialist I

Labcorp

. Follow SOPs to reduce aging accounts receivable balances over 60 days .

Posted 10/15/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing accounts receivable through effective communication and critical thinking, while ensuring compliance with SOPs and maintaining confidentiality. Capable of analyzing financial implications and identifying process improvements in a customer service or healthcare billing environment.

Highest-signal resume keywords

Accounts Receivable ManagementCustomer Service ExperienceMicrosoft Office ProficiencyCritical Thinking SkillsProcess Improvement Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsHealthcare BillingData CompilationFinancial AnalysisSOP ComplianceDocument PreparationDeadline ManagementCommunication SkillsTime Management

Soft Skills

Independent WorkAttention to DetailConfidentiality

Tools & Technologies

Microsoft ExcelBilling Information Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterCustomer ServiceHealthcareLitigation PreparationProcess Improvement

About the role

Key responsibilities & impact

Follow SOPs to reduce aging accounts receivable balances over 60 days
Contact customers by phone, email, and/or letters
Handle sensitive information confidentially
Prepare account-resolution updates for various levels of leadership
Document all activities and attempts to reduce balances
Prepare placement packages for outside attorneys for possible litigation
Communicate by telephone with operations management, physicians, attorneys, and internal customers
Use tools to obtain improved billing information
Research and evaluate complex projects and assignments to identify and measure financial implications
Analyze and identify areas for process improvement and education

Requirements

What you’ll need

High School Diploma or GED or equivalent
1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience
Prior work experience with meeting deadlines and weekly goals
Proficiency in Microsoft Office products, including but not limited to Excel
Ability to compile and organize data
Critical thinking skills and a basic understanding of medical and computer skills
Ability to work independently and manage time effectively
Dedicated, quiet workspace free from distractions
Internet download speed of at least 50 Mbps (no satellite internet)
Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan