Customer Service Representative

Labcorp

. Act as a liaison between Labcorp, customers, and patients .

Posted 10/20/2026full-timeRaritan • New Jersey • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively and professionally. Proficient in managing customer inquiries, providing education, and ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceBilingual In English And SpanishKnowledge Of Microsoft Office SuiteExperience With Salesforce.comLaboratory Information Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EducationData MaintenanceTest Result NotificationAdministrative SupportIssue Research

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationExcellent Listening SkillsMultitasking AbilitiesFlexibility

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

HIPAA ComplianceCustomer SatisfactionCRM Data ManagementInbound And Outbound CallsMedical Record Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, customers, and patients
Resolve routine customer requests via inbound and outbound calls or the Internet
Communicate with customers courteously and professionally using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of solutions
Provide customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp products and services
Research complex issues and questions across multiple databases
Notify clients of test results accurately and promptly
Review test forms for accuracy and report discrepancies
Participate in activities improving customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs
Provide product education and handle a wide variety of questions

Requirements

What you’ll need

High School Diploma or equivalent
2 years experience in customer service
Knowledge of Microsoft Office suite
Experience with Salesforce.com and/or Laboratory Information Systems
Strong verbal and written communication skills and excellent ability to listen and respond
Strong customer service orientation
Excellent multitasking abilities
Strong flexibility and ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Career growth opportunities
Continual development
Professional challenge