Customer Service Representative

Labcorp

. Act as a liaison between LabCorp, the customer base and patients .

Posted 10/19/2026full-timeRaritan • New Jersey • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively communicating with clients and addressing their needs while ensuring HIPAA compliance. Proficient in managing multiple databases and providing accurate information regarding LabCorp's products and services.

Highest-signal resume keywords

Customer Service ExperienceBilingual In English And SpanishKnowledge Of Microsoft Office SuiteExperience With Salesforce.comLaboratory Information Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EducationDatabase ManagementTest Result NotificationAdministrative SupportCRM Data Maintenance

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationExcellent Listening SkillsMultitasking AbilitiesFlexibility

Tools & Technologies

Salesforce.comLaboratory Information SystemsMicrosoft Office Suite

Industry Keywords

HIPAA ComplianceCustomer SatisfactionMedical Record Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as a liaison between LabCorp, the customer base and patients
Resolve routine customer requests via inbound calls, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Work with physician offices, hospital laboratories, patients and internal customers to address client needs accurately and efficiently
Provide product education and handle a wide variety of questions

Requirements

What you’ll need

High School Diploma or equivalent
2 years experience in customer service
Knowledge of Microsoft Office suite
Experience with Salesforce.com and/or Laboratory Information Systems
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k) plan
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition reimbursement
Employee Stock Purchase Plan
Career growth opportunities
Continual development opportunities