Customer Service Support Representative

Labcorp

. Act as a liaison between LabCorp, customers, and patients .

Posted 9/22/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to communicate effectively and resolve inquiries in a healthcare setting. Proficient in maintaining compliance with HIPAA and utilizing Laboratory Information Systems to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information SystemsHIPAA ComplianceTechnical TroubleshootingMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical TroubleshootingTyping ProficiencyMultitaskingLaboratory Information SystemsMicrosoft OfficeSalesforceVerintData EntryProblem Resolution

Soft Skills

Professional CommunicationEffective Multi-taskingCustomer Satisfaction FocusRoot Cause AnalysisCollaboration

Tools & Technologies

Microsoft OfficeSalesforceVerintLaboratory Information Systems

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Healthcare IndustryClinical SettingHIPAA ComplianceCustomer SatisfactionCall Center Environment

About the role

Key responsibilities & impact

Act as a liaison between LabCorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Multi-task effectively
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies per standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Provide patient test results and technical information such as specimen requirements and test turnaround times
Investigate complex problems and provide resolutions
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently

Requirements

What you’ll need

High school diploma or GED equivalent
2 or more years’ experience in a customer service role
1 or more years’ experience working in a contact center/call center environment
Reliable internet with compatible provider (minimum 50 Mbps download speed)
1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
HIPAA-compliant, distraction-free workspace
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Experience with Laboratory Information Systems
Knowledge of medical terminology used in a clinical setting
Associate degree preferred
1 or more years’ experience with a medical background preferred
1 or more years’ experience working in the healthcare industry preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Shift differential where applicable