Customer Service Support Representative

Labcorp

. Act as a liaison between Labcorp, customers, and patients .

Posted 10/9/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and professionalism while effectively managing customer inquiries and providing accurate information. Proficient in administrative support, CRM data maintenance, and ensuring HIPAA compliance in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencySalesforce.com ExperienceLaboratory Information Systems KnowledgeHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData MaintenanceTest Result NotificationAdministrative SupportAttention to DetailMultitaskingKPI AchievementInternet Research

Soft Skills

Strong Communication SkillsProfessionalismTeam CollaborationIndependence

Tools & Technologies

Microsoft OfficeSalesforce.comLaboratory Information Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA ComplianceCustomer SatisfactionMedical Record ManagementFast-Paced Environment

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, customers, and patients
Resolve routine customer requests through inbound and outbound calls or the Internet
Communicate with customers courteously, professionally, and according to protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of solutions
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp products and services
Research complex issues and questions using multiple databases
Notify clients of test results accurately and promptly
Review test forms for accuracy and report discrepancies
Participate in activities that improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Meet productivity, quality, attendance, schedule-adherence, and other KPI expectations

Requirements

What you’ll need

High School Diploma or GED
3 months or more of customer service experience
Proficient with Microsoft Office programs
Experience with Salesforce.com and/or Laboratory Information Systems
Strong customer service orientation and professionalism
Ability to work independently and within a team environment
High level of attention to detail with ability to prioritize and multitask
Ability to work in a fast-paced production environment and meet established turnaround times
Strong written and verbal communication skills
Ability to handle the physical requirements of the position
Flexibility to work overtime or other shifts depending on business needs
Private, HIPAA-compliant workspace
Agree to include home address in case reporting (CMS requirement)
Internet speed of at least 100 Mbps
Ability to work remotely in a fast-paced, multi-site environment
Must be based in the United States

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Equal Opportunity Employer
Accessibility accommodations for applicants with disabilities