Customer Service Support Representative

Labcorp

. Act as a liaison between Labcorp, customers, and patients .

Posted 9/23/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and improving customer satisfaction. Proficient in maintaining accurate records and compliance with HIPAA while utilizing Laboratory Information Systems and Microsoft Office.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information SystemsHIPAA ComplianceMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceLaboratory Information SystemsMicrosoft OfficeTyping ProficiencyTechnical TroubleshootingData EntryMultitaskingMedical TerminologyCRM Data ManagementActive Listening

Soft Skills

Strong CommunicationOrganizational SkillsSelf-MotivatedTeam CollaborationFlexibility

Tools & Technologies

SalesforceVerintLISInternal SystemsVPN Device Management

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Customer SatisfactionClinical SettingCall Center EnvironmentService StandardsRoot Cause Analysis

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies per standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs
Provide patient test results and technical information such as specimen requirements and test turnaround times
Investigate complex problems and provide resolutions
Participate in activities designed to improve customer satisfaction and business performance

Requirements

What you’ll need

High school diploma or GED equivalent
2 or more years’ experience in a customer service role
1 or more years’ experience working in a contact center/call center environment
Reliable internet with compatible provider (minimum 50 Mbps download speed)
1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS
HIPAA-compliant, distraction-free workspace
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Strong verbal/written communication with active listening skills
Experience with Laboratory Information Systems
Knowledge of medical terminology used in a clinical setting
Organized with effective time management in a multitasking environment
Self-motivated and able to learn/apply new processes and systems
Strong critical thinking and problem-solving skills
Team-oriented with ability to collaborate effectively
Flexible and responsive to changing priorities and workloads
Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools

Benefits

Comp & perks

Shift differential where applicable
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan