Customer Service Support Representative

Labcorp

. Act as a liaison between LabCorp, customers, and patients .

Posted 10/7/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a healthcare environment, effectively communicating with patients and internal stakeholders while maintaining compliance with HIPAA regulations. Proficient in utilizing Laboratory Information Systems and CRM tools to enhance customer satisfaction and operational performance.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information SystemsHIPAA ComplianceVerbal/Written CommunicationTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceLaboratory Information SystemsTyping ProficiencyMultitaskingTechnical TroubleshootingData EntryMedical TerminologyCRM Data ManagementQuality AssuranceProblem Resolution

Soft Skills

Active ListeningProfessional CommunicationCollaborationAdaptabilityConflict Resolution

Tools & Technologies

Microsoft OfficeSalesforceVerintLISCRM Systems

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

HealthcarePatient InteractionCall CenterClinical SettingCustomer Satisfaction

About the role

Key responsibilities & impact

Act as a liaison between LabCorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Multi-task effectively
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies per standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Participate in activities designed to improve customer satisfaction and business performance
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs
Provide patient test results, specimen requirements, test turnaround times, and resolutions to complex problems
Ensure a world-class customer experience

Requirements

What you’ll need

High school diploma or GED equivalent
2 or more years’ experience in a customer service role
1 or more years’ experience working in a contact center/call center environment
Reliable internet with compatible provider (minimum 50 Mbps download speed)
1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
HIPAA-compliant, distraction-free workspace
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Strong verbal/written communication with active listening skills
Experience with Laboratory Information Systems
Knowledge of medical terminology used in a clinical setting
Preferred: Associate degree
Preferred: 1 or more years’ experience with a medical background
Preferred: 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan