Customer Service Support Representative

Labcorp

. Act as a liaison between Labcorp, customers, and patients .

Posted 10/8/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, problem-solving, and technical troubleshooting. Proficient in maintaining compliance with HIPAA and managing customer interactions effectively in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information SystemsHIPAA ComplianceMicrosoft Office ProficiencyStrong Verbal/Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical TroubleshootingData EntryMultitaskingProblem-SolvingMedical TerminologyTyping ProficiencyCRM Data ManagementResearch SkillsQuality Assurance

Soft Skills

Active ListeningTime ManagementTeam CollaborationSelf-MotivationFlexibility

Tools & Technologies

SalesforceVerintLaboratory Information SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Healthcare IndustryClinical SettingCustomer SatisfactionCall Center EnvironmentPatient Interaction

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies according to standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs
Provide patient test results and technical information, including specimen requirements and test turnaround times
Investigate complex problems and provide resolutions
Deliver a world-class customer experience

Requirements

What you’ll need

High school diploma or GED equivalent
2 or more years’ experience in a customer service role
1 or more years’ experience working in a contact center/call center environment
Reliable internet with compatible provider, minimum 50 Mbps download speed
1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS
HIPAA-compliant, distraction-free workspace
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Experience with Laboratory Information Systems
Knowledge of medical terminology used in a clinical setting
Strong verbal/written communication with active listening skills
Strong critical thinking and problem-solving skills
Organized with effective time management in a multitasking environment
Self-motivated and able to learn/apply new processes and systems
Team-oriented with ability to collaborate effectively
Flexible and responsive to changing priorities and workloads
Maintains professionalism in all customer interactions
Preferred: Associate degree
Preferred: 1 or more years’ experience with a medical background
Preferred: 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Opportunities for growth and continual development
Professional challenge and meaningful work