Customer Service Support Representative

Labcorp

. Act as a liaison between Labcorp, the customer base, and patients .

Posted 10/8/2026full-timeRemote • North Carolina • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and attention to detail while managing customer inquiries and ensuring HIPAA compliance. Proficient in using Microsoft Office and Salesforce.com to support administrative tasks and enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceMicrosoft Office ProficiencySalesforce.com ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAdministrative SupportData MaintenanceTest Result NotificationMultitaskingProblem ResolutionDatabase ResearchQuality AssuranceProduct KnowledgeHealthcare Industry Experience

Soft Skills

ProfessionalismCommunication SkillsTeam CollaborationIndependenceFlexibility

Tools & Technologies

Salesforce.comLaboratory Information SystemsMicrosoft OfficeCRM Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAACustomer SatisfactionCall CenterContact CenterHealthcare

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, the customer base, and patients
Resolve routine customer requests regarding products or services via inbound calls, outbound calls, or the Internet
Speak with customers courteously, professionally, and according to protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of solutions
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp products and services
Use multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Meet productivity, quality, attendance, and other key performance indicators in a monitored, structured environment

Requirements

What you’ll need

High School Diploma or GED
3 months or more of customer service experience
Private, HIPAA-compliant workspace
Agree to include home address in case reporting (CMS requirement)
Internet 100 Mbps minimum
Proficient with Microsoft Office programs
Experience with Salesforce.com and/or Laboratory Information Systems
High level of professionalism and strong customer service orientation
Ability to work independently and within a team environment
High level of attention to detail with ability to prioritize and multitask
Ability to work in a fast-paced production environment and meet established turn-around times
Strong written and verbal communication skills
Ability to handle the physical requirements of the position
Flexibility to work overtime or other shifts depending on business needs
Ability to work remotely in a fast-paced, multi-site environment
Preferred: Associate's degree
Preferred: 3 months or more of contact center or call center experience
Preferred: 3 months or more of healthcare industry experience, such as a physician's office or hospital

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Opportunities for growth
Continuous learning
Professional challenges
Comprehensive benefits for employees regularly scheduled to work 20 or more hours per week