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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare customer service, particularly in billing inquiries and reimbursement processes, while effectively communicating complex information to patients and providers. Proficient in managing high call volumes and maintaining performance standards in a fast-paced environment.
Highest-signal resume keywords
Healthcare Call Center ExperienceXIFIN ExperienceBilingual in English and SpanishMedicare/Medicaid Billing ExperienceCustomer-Focused Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Alpha-Numeric Data Entry ProficiencyBilling ExplanationPayment Plan InitiationPerformance Goal MaintenanceHealthcare Customer Service
Soft Skills
Strong Verbal CommunicationAttention to DetailTeam-Oriented MindsetExcellent Organizational SkillsEmpathy
Tools & Technologies
Multiple Computer ScreensApplications Navigation
Certifications & Qualifications
High School Diploma or GEDAssociates Degree Preferred
Industry Keywords
Patient AccountsInsurance CarriersWomen’s HealthGenetics TestingOncology TestingConfidentialityRegulatory Compliance
About the role
Key responsibilities & impact- Answer high volume of inbound calls from patients, doctor's offices, and private insurance carriers
- Make outbound calls to resolve open Patient AR and customer inquiries
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Become proficient with processes after completing a structured training program
- Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries
- Research and resolve issues in real time while maintaining established performance and quality standards
Requirements
What you’ll need- High School diploma or GED equivalent
- 3 years or more healthcare related call center experience
- Associates degree preferred
- 3 months or more XIFIN experience preferred
- Bilingual in English and Spanish preferred
- 3 years or more specialty testing or genetics healthcare customer service preferred
- 3 years or more reimbursement, Medicare/Medicaid billing experience preferred
- Strong verbal and written communication skills
- Ability to explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
- Attention to detail and focused
- Team-oriented mindset with the ability to work independently
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Ability to explain billing or account information clearly and professionally
- Energetic, passionate customer service
- Customer-focused problem solving and resolution skills
- Adherence to confidentiality, privacy, and regulatory compliance requirements
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan