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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient account management, billing inquiries, and customer service within a healthcare call center environment. Capable of explaining complex healthcare coverage and financial responsibilities with clarity while adhering to confidentiality and compliance standards.
Highest-signal resume keywords
Healthcare Call Center ExperiencePatient Account ManagementVerbal And Written Communication SkillsAlpha-Numeric Data Entry ProficiencyCustomer-Focused Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Accounts Receivable ResolutionPayment Plan InitiationBilling Information ExplanationMultiple Computer Screen NavigationHealthcare Customer ServiceMedicare/Medicaid Billing ExperienceXIFIN ExperienceAttention To DetailOrganizational SkillsFinancial Responsibility Explanation
Soft Skills
Team-Oriented MindsetEnergetic Customer ServiceEmpathyIndependent Work AbilityFocused Attention
Certifications & Qualifications
High School Diploma Or GED EquivalentAssociates Degree (Preferred)
Industry Keywords
ConfidentialityPrivacy ComplianceRegulatory ComplianceWomen’s HealthGenetics TestingOncology TestingCross-Functional CollaborationCustomer InquiriesPayment OptionsHealthcare Customer Service
About the role
Key responsibilities & impact- Answer high volume of inbound calls from patients, doctor's offices, and/or private insurance carriers
- Make outbound calls to resolve open Patient AR and customer inquiries
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Become proficient with processes after completing a structured training program
- Serve as a frontline contact for patients, provider offices, and insurance carriers regarding patient accounts and billing inquiries
- Resolve open patient accounts receivable and address customer questions
- Assist patients with payment options
- Research and resolve issues in real time using multiple systems and resources
- Maintain established performance and quality standards
Requirements
What you’ll need- High School diploma or GED equivalent
- 3 years or more healthcare related call center experience
- Strong verbal and written communication skills
- Ability to explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
- Attention to detail and focused
- Team-oriented mindset with the ability to work independently
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Ability to explain billing or account information clearly and professionally
- Energetic, passionate customer service
- Customer-focused problem solving and resolution skills
- Adherence to confidentiality, privacy, and regulatory compliance requirements
- Preferred: Associates degree
- Preferred: Establish protocols and procedures; cross-functional collaboration
- Preferred: 3 months or more XIFIN experience
- Preferred: Bilingual in English and Spanish
- Preferred: 3 years or more specialty testing or genetics healthcare customer service
- Preferred: 3 years or more reimbursement, Medicare/Medicaid billing experience
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan