Customer Service Support Representative – Inbound

Labcorp

. Act as a liaison between LabCorp, customers, and patients .

Posted 10/28/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to communicate effectively and resolve inquiries in a fast-paced environment. Proficient in maintaining accurate records and ensuring compliance with HIPAA while utilizing Laboratory Information Systems.

Highest-signal resume keywords

Customer Service ExperienceLaboratory Information SystemsHIPAA ComplianceTechnical TroubleshootingVerbal/Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical TroubleshootingTyping ProficiencyMultitaskingLaboratory Information SystemsMedical TerminologyData EntryProblem ResolutionQuality AssuranceRecord Keeping

Soft Skills

Active ListeningProfessional CommunicationCollaborationAdaptabilityConflict Resolution

Tools & Technologies

Microsoft OfficeSalesforceVerintCRM SystemsDatabases

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Healthcare IndustryPatient InteractionCall Center EnvironmentClinical SettingCustomer Satisfaction

About the role

Key responsibilities & impact

Act as a liaison between LabCorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Multi-task effectively
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies per standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Provide patient test results and technical information such as specimen requirements and test turnaround times
Investigate complex problems and provide resolutions
Work with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently
Participate in activities designed to improve customer satisfaction and business performance

Requirements

What you’ll need

High school diploma or GED equivalent
2 or more years’ experience in a customer service role
1 or more years’ experience working in a contact center/call center environment
Reliable internet with compatible provider (minimum 50 Mbps download speed)
1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
HIPAA-compliant, distraction-free workspace
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Strong verbal/written communication with active listening skills
Experience with Laboratory Information Systems
Knowledge of medical terminology used in a clinical setting
Preferred: Associate degree
Preferred: 1 or more years’ experience with a medical background
Preferred: 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital
Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Opportunities for growth
Continual development
Professional challenge