Investigator Support Assistant, Italian Speaker

Labcorp

. Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW) .

Posted 11/12/2026full-timeRemote • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication skills and attention to detail while effectively managing multiple tasks in a customer service environment. Proficient in liaising with internal and external clients to ensure adherence to Standard Operating Procedures and prioritize patient safety.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And ItalianStrong Verbal Communication SkillsAttention To DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedTeam PlayerAbility To Handle Multiple TasksProfessional Manner

Certifications & Qualifications

High School Degree

Industry Keywords

Standard Operating ProceduresPatient SafetyProject ManagementInvestigator Site CommunicationService Failures Documentation

About the role

Key responsibilities & impact

Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
Monitor, track, and resolve accession holds and inform the Supervisor and associated Project Manager of delays
Update the database with appropriate information and inform personnel of additional testing needs
Support sites and sponsors with project-related questions via phone and email
Adhere to management communications, meetings, and Standard Operating Procedures (SOP)
Assist and support implementation of global processes and procedures
Track and report metrics within agreed timelines
Document service failures, resolve them, and escalate incomplete resolutions to management
Act as a liaison for internal and external clients
Communicate investigator site needs during discussions of new policies or procedures
Prioritize patient safety and promptly address and escalate patient safety issues
Explore investigator needs before implementing new processes and procedures

Requirements

What you’ll need

High school degree
6 months or more of experience in customer service
Fluency in English and Italian
Self-motivated with strong verbal communication skills
Attention to detail and good organizational skills
Team player with an ability to work independently
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Ability to work from 10AM to 7PM CET or other hours if required

Benefits

Comp & perks

2 year contract
Remote work arrangement
Monday-Friday schedule
Saturday shift required once every 2 months