Investigator Support Assistant, Italian Speaker

Labcorp

. Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations according to the Statement of Work (SOW) .

Posted 11/12/2026full-timeRemote • BulgariaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication skills and attention to detail while effectively managing multiple tasks in a customer service environment. Proficient in liaising with internal and external clients and adhering to Standard Operating Procedures (SOP).

Highest-signal resume keywords

Customer Service ExperienceFluency In English And ItalianAttention To DetailStrong Verbal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedTeam PlayerAbility To Handle Multiple TasksProfessional Manner

Certifications & Qualifications

High School Degree

Industry Keywords

Standard Operating ProceduresProject ManagementPatient SafetyService FailuresAccession Holds

About the role

Key responsibilities & impact

Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations according to the Statement of Work (SOW)
Monitor, track, and resolve accession holds and inform the Supervisor and associated Project Manager of delays
Update the database with appropriate information and inform personnel of additional testing needs
Support sites and sponsors with project-related questions via phone and email
Adhere effectively and promptly to management communications, meetings, and Standard Operating Procedures (SOP)
Assist with implementing global processes and procedures
Track and report metrics within agreed timelines
Document and resolve service failures, escalating to management when appropriate
Act as a liaison for internal and external clients
Communicate investigator site needs during discussions of new policies or procedures
Prioritize patient safety and promptly address and escalate patient safety issues
Explore investigator needs before implementing new processes and procedures

Requirements

What you’ll need

High school degree
1 year or more of experience in customer service
Fluency in English and Italian
Self-motivated with strong verbal communication skills
Attention to detail and good organizational skills
Team player with an ability to work independently
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Ability to work from 11AM to 8PM EET or other hours if required
Saturday shift required once every 2 months

Benefits

Comp & perks

2 year fixed-term contract
Remote work
Global career growth and meaningful work opportunities