Investigator Support Coordinator I

Labcorp

. Prioritize patient safety in all daily operations .

Posted 10/2/2026full-timeIndianapolis • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while prioritizing patient safety and adhering to Standard Operating Procedures (SOPs). Proficient in managing inquiries and collaborating effectively within a global team environment.

Highest-signal resume keywords

Customer Service ExperienceFluent in English and Brazilian PortugueseKnowledge of Medical TerminologyProficient in Computer OperationsStrong Attention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of Medical TerminologyProficient in Computer OperationsExperience with Windows-Based ApplicationsDocumenting Service FailuresTracking Workflow Metrics

Soft Skills

Excellent Verbal Communication SkillsStrong Attention to DetailEffective Organizational AbilitiesCollaboration in Global Team Environment

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient SafetyStandard Operating Procedures (SOPs)Project-Related InquiriesAccession HoldsOnboarding and Training

About the role

Key responsibilities & impact

Prioritize patient safety in all daily operations
Promptly escalate patient safety concerns for resolution
Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)
Respond to project-related inquiries from sites and sponsors via phone and email
Serve as a liaison between internal teams and external clients
Support implementation of global processes and procedures
Communicate site needs during policy or procedural changes
Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager
Update databases with relevant information and communicate additional testing needs
Investigate and respond to project-related inquiries
Document service failures, resolve issues, and escalate unresolved cases to management
Adhere to management communications, meetings, and Standard Operating Procedures (SOPs)
Track and report workflow metrics as required
Maintain training folders and update documentation
Complete onboarding and mandatory corporate and departmental training
Attend required meetings and ongoing training related to process and system updates
Manage phone interactions and deliver results via phone or fax

Requirements

What you’ll need

High school diploma
One year customer service experience
Fluent in both English and Brazilian Portuguese
Knowledge of medical terminology
Proficient in computer operations and experienced with Windows-based applications
Excellent verbal communication skills
Strong attention to detail and effective organizational abilities
Strong ability to collaborate effectively within a global team environment

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan