Investigator Support Coordinator II

Labcorp

. Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW) .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $19 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing client relationships and supporting project-related inquiries. Proficient in adhering to Standard Operating Procedures and ensuring quality and productivity in investigator support.

Highest-signal resume keywords

Investigator Support CoordinationCustomer Service ExperienceMedical Terminology FamiliarityAttention to DetailOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementAccession Hold ResolutionMetrics TrackingService Failure DocumentationProject Management Support

Soft Skills

Strong Verbal SkillsSelf-MotivatedTeam PlayerFlexibleAbility to Handle Multiple Tasks

Tools & Technologies

Windows Based Applications

Certifications & Qualifications

High School DiplomaAssociate DegreeBachelor's Degree

Industry Keywords

HealthcareLaboratory ExperienceClient LiaisonStandard Operating ProceduresContinuous Improvement

About the role

Key responsibilities & impact

Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW)
Monitor, track, and resolve accession holds and inform the Supervisor and Project Manager of delays
Update the database with appropriate information and inform personnel of additional testing needs
Support sites and sponsors with project-related questions via phone and email
Adhere to management communications, meetings, and Standard Operating Procedures (SOP)
Assist and support management in implementing global processes and procedures
Track and report metrics within agreed timelines
Document and resolve service failures and escalate incomplete resolutions to management
Act as a liaison for internal and external clients
Communicate investigator site needs when new policies or procedures are discussed
Address and escalate patient safety issues
Establish mentor-mentee relationships with temporary and newly hired staff
Build trustworthy relationships with external sponsor clients
Deliver overviews of the Investigator Support department to other departments
Ensure seamless communication and follow-up with internal and external clients
Provide direct answers and advice to internal and external clients
Consider client needs when making decisions
Support continuous improvement, quality, and productivity

Requirements

What you’ll need

1 year experience as Investigator Support Coordinator
1 year previous customer service experience
High school diploma
Computer literate and familiar with Windows based applications
Familiar with medical terminology
Self-motivated
Strong verbal skills
Attention to detail and good organizational skills
Team player
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Flexible
Preferred: Two years or more previous customer service experience, call center or telephone customer support experience
Preferred: Two years or more previous healthcare, medical or laboratory experience
Preferred: Associate or bachelor’s degree

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan