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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, troubleshooting, and issue resolution for hardware, software, and network systems, while providing exceptional customer service and effective communication to diverse audiences. Proficient in utilizing ticketing systems and remote support tools to manage and resolve technical issues efficiently.
Highest-signal resume keywords
Technical SupportTicketing SystemsMicrosoft Windows Operating SystemsRemote Support ToolsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIssue ResolutionHardware SupportSoftware SupportNetwork ConnectivityDocumentationSystem MaintenanceConfiguration AssistanceTechnical TrainingAsset Management
Soft Skills
Professional CommunicationProblem-SolvingDecision-MakingCollaborationCustomer Service
Tools & Technologies
Remote Support ToolsTicketing SystemsLabcorp HardwareLabcorp SoftwareMicrosoft Office Applications
Industry Keywords
IT Help DeskTechnical ImplementationIT Security StandardsTechnology GovernanceLabcorp Business Processes
About the role
Key responsibilities & impact- Support the IT Help Desk phone queue and manage 30 or more inbound support calls per day
- Provide technical support, troubleshooting, and issue resolution for hardware, software, network connectivity, and business applications
- Resolve first-call issues whenever possible and document support activities in the ticketing system
- Create and route tickets requiring advanced troubleshooting or specialized support teams
- Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues
- Provide training, support, and troubleshooting assistance to internal users and external clients
- Support Labcorp Link users through issue resolution, training, configuration assistance, and operational guidance
- Deliver professional customer service while assisting users with technology-related questions and requests
- Communicate technical solutions and status updates to users and stakeholders
- Support installation, maintenance, configuration, and troubleshooting of Labcorp hardware, software, and network systems
- Assist with system integrations, equipment deployments, and technical implementation activities
- Support security updates, system maintenance activities, and hardware lifecycle management initiatives
- Track technology assets and maintain accurate documentation of support activities and equipment inventories
- Coordinate with internal IT teams to resolve technical issues and escalate incidents when appropriate
- Maintain accurate ticket documentation, resolution notes, and service records
- Support workflow continuity by following established IT support processes and service standards
- Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations
- Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades
- Assist with divisional technology projects, which may include travel
- Assist with technology integration activities related to acquisitions and site transitions
- Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate
Requirements
What you’ll need- High school diploma
- 1 or more years of experience supporting hardware, software, and network connectivity issues
- 1 or more years of experience utilizing ticketing systems for incident and service request management
- 1 or more years of experience supporting Microsoft Windows operating systems and Microsoft Office applications
- 1 or more years of experience using remote support tools for troubleshooting and issue resolution
- Permanent authorization to work in the United States without employer sponsorship now or in the future
- Ability to professionally communicate and articulate technical IT information to medical professionals and non-technical audiences
- Professional appearance and adherence to corporate dress codes while working on-site
- Ability to work effectively from a remote environment
- Reliable personal vehicle for business travel
- Knowledge of Labcorp business processes, systems, and operational workflows
- Knowledge of IT security standards and technology governance practices
- Strong customer service and professional communication skills
- Effective problem-solving and decision-making capabilities
- Ability to manage multiple support requests in a fast-paced environment
- Ability to provide technical training and guidance to end users
- Ability to collaborate effectively with cross-functional IT teams
- Ability to work in client-facing environments while maintaining a professional demeanor
- Physical ability to bend, stoop, twist, lift up to 30 pounds, and work in varying positions during equipment installation activities
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan