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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user access administration, security compliance, and operational auditing within IT and business applications. Proficient in process improvement, data analysis, and stakeholder communication to enhance operational efficiency and ensure adherence to governance practices.
Highest-signal resume keywords
User Access AdministrationSecurity ComplianceOperational AuditingProcess ImprovementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Access ManagementSecurity Permissions AdministrationWorkflow AutomationReporting ToolsData MaintenanceIT Service ManagementAudit Evidence CompilationOperational ReportingCompliance ReviewsCross-Functional Collaboration
Soft Skills
Strong Verbal CommunicationWritten CommunicationCustomer ServiceAttention to DetailJudgment with Confidential Information
Tools & Technologies
Microsoft Office SuiteMicrosoft TeamsIT Service Management PlatformsReporting and Analytics ToolsEnterprise Applications
Industry Keywords
Healthcare AdministrationRevenue Cycle ManagementRegulated Business EnvironmentsInternal ControlsAudit Requirements
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Coordinate and process user access requests for multiple IT and business applications
- Administer and maintain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications
- Review, validate, update, and maintain system access records and user permissions
- Perform recurring user access reviews and support quarterly access certification audits
- Support internal controls, security, compliance, and operational audit activities
- Compile documentation, prepare reports, and maintain audit evidence
- Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning
- Manage bulk processing requests and data maintenance activities
- Maintain application tables, configuration records, and business support data
- Generate, analyze, and distribute operational reports
- Monitor, track, and report technology support requests, service metrics, and operational performance indicators
- Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials
- Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates
- Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives
- Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements
- Ensure compliance with organizational policies, security standards, audit requirements, and governance practices
Requirements
What you’ll need- Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field
- 3+ years’ experience supporting IT operations, technology administration, business operations, or a related function
- 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments
- 2+ years’ experience administering user access and security permissions across enterprise applications
- 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities
- 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives
- Working knowledge of IT service management and ticketing systems
- Microsoft Office Suite
- Microsoft Teams
- IT service management platforms
- Reporting and analytics tools
- Enterprise application administration
- Strong verbal and written communication skills
- Customer service and stakeholder support
- Cross-functional collaboration
- Data analysis and reporting
- Root cause identification
- Attention to detail and data accuracy
- Ability to manage multiple priorities simultaneously
- Ability to work independently with minimal supervision
- Strong judgment when handling sensitive or confidential information
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan