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Labcorp

IT Operations Coordinator II

Labcorp

. Coordinate and process user access requests for multiple IT and business applications .

Posted 10/27/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user access administration, security compliance, and operational auditing within IT and business applications. Proficient in process improvement, data analysis, and stakeholder communication to enhance operational efficiency and ensure adherence to governance practices.

Highest-signal resume keywords
User Access AdministrationSecurity ComplianceOperational AuditingProcess ImprovementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User Access ManagementSecurity Permissions AdministrationWorkflow AutomationReporting ToolsIT Service ManagementData MaintenanceAudit Evidence CompilationOperational ReportingCompliance ReviewsAccess Certifications
Soft Skills
Strong Verbal CommunicationWritten CommunicationCustomer ServiceCross-Functional CollaborationAttention to Detail
Tools & Technologies
Microsoft Office SuiteMicrosoft TeamsIT Service Management PlatformsReporting and Analytics ToolsEnterprise Applications
Industry Keywords
Healthcare AdministrationRevenue Cycle ManagementRegulated Business EnvironmentsInternal ControlsGovernance Practices

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Coordinate and process user access requests for multiple IT and business applications
  • Administer and maintain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications
  • Review, validate, update, and maintain system access records and user permissions
  • Perform recurring user access reviews and support quarterly access certification audits
  • Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence
  • Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning
  • Manage bulk processing requests and data maintenance activities within operational systems and platforms
  • Maintain application tables, configuration records, and business support data
  • Generate, analyze, and distribute operational reports for leadership and business stakeholders
  • Monitor, track, and report on technology support requests, service metrics, and operational performance indicators
  • Create, maintain, and improve SOPs, knowledge articles, process documentation, and training materials
  • Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates
  • Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives
  • Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements
  • Ensure compliance with organizational policies, security standards, audit requirements, and governance practices

Requirements

What you’ll need
  • Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field
  • 3+ years’ experience supporting IT operations, technology administration, business operations or a related function
  • 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments
  • 2+ years’ experience administering user access and security permissions across enterprise applications
  • 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities
  • 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives
  • Working knowledge of IT service management and ticketing systems
  • Microsoft Office Suite
  • Microsoft Teams
  • IT service management platforms
  • Reporting and analytics tools
  • Enterprise application administration
  • Strong verbal and written communication skills
  • Customer service and stakeholder support
  • Cross-functional collaboration
  • Meeting coordination and follow-up
  • Data analysis and reporting
  • Root cause identification
  • Attention to detail and data accuracy
  • Risk awareness and compliance focus
  • Ability to manage multiple priorities simultaneously
  • Ability to work independently with minimal supervision
  • Strong judgment when handling sensitive or confidential information
  • Ability to work Monday–Friday, 8:00am–5:00pm EST

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability (STD)
  • Long-term disability (LTD)
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan