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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and sales within the healthcare industry, focusing on client retention and upselling strategies. Proficient in utilizing Salesforce and Microsoft Office to enhance client interactions and operational efficiency.
Highest-signal resume keywords
Account ManagementSales ExperienceCustomer ServiceSalesforce ProficiencyHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales TechniquesCustomer Retention StrategiesUpsellingClient Education
Soft Skills
CommunicationCollaborationProblem Solving
Tools & Technologies
SalesforceMicrosoft Office
Industry Keywords
HealthcareDiagnostics SalesLaboratory Sales
About the role
Key responsibilities & impact- Educate, instruct, and upsell assigned and newly generated accounts in the assigned territory
- Function as a liaison between clients and the Labcorp operations team regarding client needs
- Provide ongoing service and resolve customer issues
- Ensure customer retention through superior customer service
- Recommend client-focused and persuasive solutions
- Manage clients’ day-to-day account operations
- Upsell the current book of business to increase organic growth
- Collaborate with senior sales representatives to grow the book of business
- Provide educational materials to clients
- Meet and exceed monthly retention and upsell goals
Requirements
What you’ll need- High school or equivalent
- Bachelor’s degree preferred
- 3 or more years of outside account management or sales experience preferred
- Diagnostics, medical, or laboratory sales experience preferred
- Salesforce experience preferred
- Experience in the healthcare industry
- Proficiency in Microsoft Office
- Ability to travel overnight as needed
- Valid driver’s license and clean driving record
- Ideal candidate would reside within the Alexandria, Arlington, Fairfax, Falls Church, Manassas, and surrounding territory
Benefits
Comp & perks- Bonus and/or commissions under the applicable variable compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k) plan
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition reimbursement
- Employee Stock Purchase Plan
